When

you

can

make

a

challenge

You

may

be

able

to

challenge

the

result

of

an

election

if

you

think

it

was

not

run

properly

for

example

the

votes

were

not

counted

correctly

or

a

candidate

broke

the

law

You

can

challenge

a

UK

Parliament

election

if

either

of

the

following

apply

you

had

the

right

to

vote

in

it

you

were

a

candidate

You

can

challenge

a

local

government

election

if

either

you

’re

part

of

a

group

of

at

least

people

who

had

the

right

to

vote

in

the

election

you

were

a

candidate

The

deadline

You

must

usually

apply

within

days

of

when

the

result

of

the

UK

Parliament

election

was

returned

to

the

Clerk

of

the

Crown

in

Chancery

the

local

government

election

was

held

A

judge

might

let

you

apply

after

days

if

you

think

there

have

been

corrupt

or

illegal

practices

for

example

bribery

your

complaint

is

about

election

expenses

for

example

you

think

the

winner

spent

more

than

they

were

allowed

How

to

make

a

challenge

To

challenge

an

election

you

must

apply

to

the

Election

Petitions

Office

This

is

called

issuing

an

election

petition

You

’ll

need

to

send

an

election

petition

an

application

to

pay

security

for

costs

The

Election

Petitions

Office

will

stamp

the

petition

before

you

send

serve

it

to

the

people

you

’re

complaining

about

the

respondents

You

can

then

apply

to

set

a

date

for

a

hearing

What

to

include

in

the

petition

Your

petition

must

say

why

you

’re

allowed

to

challenge

the

election

result

the

date

and

result

of

the

election

the

reason

you

’re

challenging

the

result

for

example

you

think

the

votes

were

counted

incorrectly

what

you

would

like

to

happen

for

example

a

recount

For

a

UK

Parliament

election

you

must

also

give

the

date

the

result

was

given

to

the

Clerk

of

the

Crown

in

Chancery

The

person

who

oversaw

the

election

the

returning

officer

can

tell

you

this

You

can

use

a

template

to

help

you

write

the

petition

You

must

sign

the

petition

You

can

not

ask

a

solicitor

to

sign

it

for

you

If

you

’re

part

of

a

group

you

must

all

sign

Application

for

security

for

costs

You

’ll

need

to

make

an

application

to

pay

security

for

costs

This

covers

the

cost

of

going

to

court

Fill

in

form

the

application

notice

and

send

it

with

your

petition

Send

your

challenge

Send

your

petition

and

your

application

to

pay

security

for

costs

to

the

Election

Petitions

Office

along

with

your

fees

The

fees

are

to

issue

a

petition

to

apply

for

security

for

costs

Make

your

cheque

or

postal

order

payable

to

HM

Courts

and

Tribunals

Service

The

Election

Petitions

Office

must

receive

your

petition

by

the

last

day

you

’re

allowed

to

apply

You

can

also

hand

in

your

petition

in

person

The

Election

Petitions

Office

is

open

on

weekdays

from

to

On

the

last

day

you

’re

allowed

to

apply

you

can

apply

any

time

before

midnight

Put

your

petition

in

the

letterbox

outside

room

if

the

office

is

closed

Call

the

Royal

Courts

of

Justice

if

you

need

to

get

access

to

the

letterbox

You

must

make

a

statement

swear

an

affidavit

the

next

working

day

in

front

of

a

solicitor

or

a

notary

public

Your

statement

must

confirm

the

day

and

time

when

you

put

the

petition

in

the

letterbox

Pay

security

for

costs

After

you

apply

the

Election

Petitions

Office

will

tell

you

how

much

to

pay

for

security

for

costs

The

maximum

is

for

a

UK

Parliament

election

for

a

local

government

election

for

a

parish

council

election

You

can

sometimes

get

help

with

court

fees

if

you

have

little

or

no

savings

are

on

certain

benefits

or

have

a

low

income

You

can

pay

cash

or

give

the

names

of

up

to

people

sureties

who

will

guarantee

to

pay

You

must

do

this

within

working

days

of

handing

in

the

petition

You

’ll

usually

get

the

security

for

costs

back

if

you

win

the

case

You

might

have

to

pay

more

if

you

lose

the

case

or

you

decide

to

stop

it

Serve

your

election

petition

You

should

only

contact

the

people

you

’re

complaining

about

the

respondents

once

the

Elections

Petitions

Office

has

stamped

your

petition

You

must

give

serve

them

the

petition

within

working

days

of

paying

the

security

for

costs

The

person

who

won

the

election

must

be

one

of

the

respondents

even

if

you

do

not

think

they

’ve

done

anything

wrong

What

you

must

send

Send

each

respondent

copies

of

a

letter

notice

of

presentation

from

your

solicitor

if

you

have

one

the

petition

you

sent

to

the

Election

Petitions

Office

the

letter

from

the

Election

Petitions

Office

showing

the

amount

of

security

for

costs

and

how

you

’re

paying

cash

or

guarantees

promises

affidavits

from

the

people

who

guarantee

to

pay

sureties

if

relevant

You

must

also

send

copies

to

the

Director

of

Public

Prosecutions

You

can

send

your

documents

in

person

by

first

class

post

through

a

solicitor

The

court

will

consider

documents

to

be

served

days

after

they

were

posted

if

that

’s

a

working

day

or

the

next

working

day

if

it

is

not

What

happens

at

the

hearing

and

trial

Contact

the

Election

Petitions

Office

to

set

the

date

for

the

hearing

You

should

do

this

within

days

of

your

petition

being

stamped

If

you

do

not

apply

to

set

a

date

for

the

hearing

the

respondents

will

have

days

to

apply

themselves

They

can

also

make

other

requests

for

example

to

cancel

set

aside

your

petition

A

judge

will

set

a

date

for

the

hearing

if

you

and

the

respondents

do

not

apply

to

set

one

At

the

hearing

and

trial

At

the

hearing

a

judge

can

appoint

a

commissioner

to

manage

your

complaint

The

commissioner

will

look

at

the

evidence

for

example

by

checking

the

voting

slips

If

the

commissioner

thinks

there

should

be

a

trial

it

will

normally

be

at

a

court

in

the

constituency

where

you

’re

challenging

the

result

At

the

trial

you

and

the

respondents

will

each

present

your

cases

to

the

commissioner

Both

sides

can

call

witnesses

to

give

evidence

It

usually

takes

several

weeks

to

get

a

judgment

You

’ll

be

called

to

a

meeting

with

the

commissioner

to

hear

the

decision

You

can

not

appeal

the

decision


Overview

You

can

appeal

to

the

Reserve

Forces

Appeal

Tribunals

RFAT

if

you

’re

in

the

UK

reserve

forces

and

your

request

for

exemption

from

service

has

been

turned

down

you

employ

a

reservist

and

your

request

for

their

exemption

from

service

has

been

turned

down

The

tribunal

must

receive

your

appeal

within

days

of

you

getting

the

decision

letter

or

your

application

will

be

rejected

If

you

’re

going

to

miss

the

deadline

and

have

a

valid

reason

say

why

when

you

appeal

Extensions

are

only

granted

in

exceptional

circumstances

The

tribunal

is

independent

of

government

A

judge

will

listen

to

both

sides

of

the

argument

before

making

a

decision

Help

you

can

get

Contact

RFAT

or

your

legal

representative

if

you

have

any

questions

about

appealing

RFAT

can

not

give

you

legal

advice

You

can

find

legal

advice

including

from

a

lawyer

Appeal

to

the

tribunal

Write

a

letter

called

a

notice

of

appeal

to

the

Secretary

of

Tribunals

Your

letter

must

include

your

name

address

and

telephone

number

a

statement

that

it

’s

a

notice

of

appeal

the

grounds

for

appealing

the

decision

what

you

want

the

tribunal

to

decide

known

as

the

determination

whether

you

want

to

attend

the

hearing

whether

you

’ll

be

legally

represented

the

names

and

addresses

of

any

witnesses

you

’d

like

to

give

evidence

at

the

hearing

You

’ll

need

to

include

a

copy

of

the

decision

you

’re

appealing

all

documents

that

were

part

of

your

application

for

exemption

any

relevant

documents

that

were

not

part

of

your

original

application

and

the

reasons

why

they

were

not

included

Send

your

letter

You

can

email

fax

post

or

deliver

your

notice

of

appeal

in

person

to

After

you

send

your

application

You

’ll

be

told

straight

away

when

your

appeal

has

been

received

You

’ll

also

be

given

a

case

name

a

case

number

an

address

for

sending

any

further

letters

and

documents

to

the

tribunal

a

hearing

date

it

’ll

usually

be

within

days

of

the

tribunal

getting

your

appeal

You

’ll

normally

find

out

within

a

week

of

sending

your

appeal

whether

the

tribunal

will

consider

your

case

whether

the

Reserve

Forces

opposes

the

appeal

and

why

if

the

tribunal

needs

more

information

You

’ll

get

another

letter

a

few

days

before

the

hearing

telling

you

what

documents

to

bring

with

you

or

send

by

post

in

advance

Witnesses

The

tribunal

may

suggest

witnesses

You

must

contact

them

and

make

sure

they

appear

at

the

hearing

The

tribunal

can

force

witnesses

to

appear

at

the

hearing

if

you

’re

unable

to

do

it

yourself

the

tribunal

will

tell

you

how

What

happens

at

the

hearing

You

or

your

legal

representative

will

present

your

case

to

the

tribunal

An

adjudication

officer

will

represent

the

Reserve

Forces

Both

sides

can

give

evidence

call

witnesses

question

witnesses

and

make

statements

to

the

tribunal

If

neither

side

wants

to

attend

a

hearing

a

decision

will

be

made

without

a

hearing

This

is

called

a

paper

hearing

You

and

any

witnesses

who

attend

a

hearing

may

be

able

to

claim

for

expenses

you

have

for

example

accommodation

or

travel

Hearings

are

usually

held

in

public

The

tribunal

’s

decision

You

may

get

a

decision

at

the

end

of

the

hearing

You

’ll

also

get

a

written

copy

sent

to

you

If

a

decision

’s

not

made

at

the

hearing

you

’ll

get

a

letter

telling

you

the

decision

within

month

This

is

known

as

a

reserved

decision

If

you

're

unhappy

with

the

decision

You

can

not

appeal

if

you

lose

the

case

In

exceptional

circumstances

you

may

be

able

to

ask

for

the

tribunal

to

review

its

decision

for

example

if

new

evidence

becomes

available

the

Secretary

of

Tribunals

made

a

mistake

in

the

proceedings

someone

had

the

right

to

attend

the

hearing

but

could

not

and

had

a

valid

reason

for

doing

so

something

else

has

gone

wrong

that

’s

made

the

process

or

decision

unfair

known

as

a

review

in

the

interests

of

justice

You

can

get

legal

advice

including

from

a

lawyer

if

you

need

help

Write

to

the

Secretary

of

Tribunals

within

days

of

getting

the

decision

What

happens

next

The

tribunal

can

set

aside

the

decision

this

means

you

’ll

have

another

hearing

change

the

decision

Legislation

The

tribunal

must

follow

the

rules

and

process

in

the

Reserve

Forces

Appeal

Tribunals

Rules

Part

IX

of

the

Reserve

Forces

Act

The

tribunal

will

make

a

decision

based

on

the

Reserve

Forces

Call

out

and

Recall

Exemptions

Etc

Regulations


Overview

You

can

appeal

to

the

Employment

Appeal

Tribunal

EAT

if

you

think

a

legal

mistake

was

made

in

an

employment

tribunal

case

For

example

you

could

appeal

if

it

got

the

law

wrong

did

not

apply

the

correct

law

did

not

follow

the

correct

procedures

and

this

affected

the

decision

had

no

evidence

to

support

its

decision

was

unfairly

biased

towards

the

other

party

Get

legal

advice

if

you

’re

unsure

about

this

EAT

is

independent

of

government

and

will

listen

to

both

sides

of

the

argument

before

making

a

decision

Before

you

appeal

Ask

the

employment

tribunal

to

send

you

the

reasons

for

the

decision

if

you

do

not

already

have

them

You

can

continue

your

appeal

while

you

wait

for

them

Help

with

your

appeal

Read

the

rules

that

EAT

follows

when

making

decisions

You

can

also

get

free

legal

advice

from

Citizens

Advice

and

Citizens

Advice

Scotland

Contact

EAT

Contact

the

enquiry

line

for

more

information

EAT

public

enquiry

line

Telephone

England

and

Wales

Telephone

Scotland

Find

out

about

call

charges

How

to

appeal

Read

the

full

practice

direction

and

appeal

guidance

Fill

in

the

notice

of

appeal

form

Send

the

form

with

the

supporting

documents

listed

on

it

to

the

Employment

Appeal

Tribunal

EAT

office

You

do

not

have

to

pay

a

fee

to

make

an

appeal

Deadline

for

appealing

You

must

appeal

within

days

of

the

date

that

either

the

decision

was

sent

to

you

the

reasons

were

sent

to

you

but

only

if

the

Employment

Tribunal

did

not

provide

reasons

at

the

hearing

or

you

asked

for

the

reasons

within

days

of

the

decision

being

sent

to

you

Your

appeal

must

arrive

by

pm

on

the

final

day

You

can

ask

for

an

appeal

to

be

considered

even

if

it

’s

late

but

extensions

are

rarely

given

and

you

must

have

a

good

reason

Where

to

send

your

appeal

You

can

send

it

by

email

You

must

send

any

documents

as

attachments

and

the

email

must

be

MB

or

less

You

can

also

send

your

appeal

by

fax

or

post

For

cases

in

England

and

Wales

For

cases

in

Scotland

After

you

appeal

EAT

will

decide

if

your

case

can

go

ahead

If

it

can

you

may

be

asked

to

attend

a

hearing

to

present

your

case

If

your

appeal

can

not

go

ahead

you

’ll

be

sent

a

letter

explaining

why

and

whether

you

can

appeal

further

The

tribunal

hearing

You

may

have

to

attend

a

hearing

where

you

or

your

representative

will

present

your

case

The

Employment

Appeal

Tribunal

EAT

will

decide

if

your

appeal

has

been

successful

You

’ll

be

told

the

outcome

of

the

case

either

at

the

end

of

the

hearing

or

afterwards

by

letter

Preparing

for

the

hearing

You

’ll

usually

be

asked

when

you

’re

available

to

attend

a

hearing

In

certain

cases

you

may

be

told

when

a

hearing

will

take

place

but

you

’ll

be

told

at

least

days

beforehand

Hearings

can

be

held

sooner

than

this

under

exceptional

circumstances

You

’ll

be

told

what

documents

you

need

to

send

to

EAT

and

to

other

parties

You

may

be

able

to

get

free

advice

immediately

before

the

hearing

if

you

do

not

have

a

representative

ask

EAT

for

details

You

can

not

claim

any

expenses

for

going

to

a

hearing

What

happens

at

the

hearing

You

’ll

present

your

case

someone

else

can

do

this

for

you

for

example

a

lawyer

friend

or

family

member

The

other

party

will

present

the

case

against

you

You

may

be

asked

questions

about

your

case

If

you

lose

your

case

You

may

be

able

to

appeal

to

a

higher

court

if

you

think

there

was

a

legal

problem

with

the

Employment

Appeal

Tribunal

’s

EAT

’s

decision

Get

legal

help

or

advice

if

you

’re

not

sure

about

this

Ask

permission

to

appeal

You

must

ask

for

permission

before

you

appeal

You

can

either

ask

EAT

or

the

higher

court

directly

Asking

EAT

You

must

ask

within

days

of

receiving

the

decision

or

within

days

if

the

employment

tribunal

whose

decision

you

are

appealing

was

held

in

Scotland

You

can

ask

for

permission

on

the

day

of

your

hearing

if

you

receive

your

decision

on

the

day

You

must

provide

your

grounds

for

appeal

and

the

legal

problem

with

the

decision

If

you

’re

refused

permission

you

can

ask

the

higher

court

directly

Asking

the

higher

court

You

can

ask

the

Court

of

Appeal

for

permission

You

must

do

this

within

days

of

the

date

you

were

told

you

lost

your

case

or

were

refused

permission

by

EAT

If

the

employment

tribunal

that

made

the

initial

decision

was

based

in

Scotland

ask

the

Court

of

Session

for

permission

Appeal

to

the

higher

court

You

can

appeal

to

the

Court

of

Appeal

once

you

’ve

been

given

permission

If

the

employment

tribunal

that

made

the

initial

decision

was

based

in

Scotland

you

should

appeal

to

the

Court

of

Session

Legislation

and

previous

decisions

Read

the

rules

the

Employment

Appeal

Tribunal

EAT

must

follow

and

its

decisions

on

previous

cases

Legislation

EAT

must

follow

the

rules

and

process

in

the

Employment

Appeal

Tribunal

Rules

as

amended

Employment

Tribunals

Act

EAT

has

also

issued

a

practice

direction

that

provides

more

detailed

guidance

Previous

decisions

You

can

search

for

decisions

made

in

other

EAT

cases


Overview

You

need

to

apply

to

the

Land

Registration

division

of

the

Property

Chamber

First

tier

Tribunal

if

you

want

to

correct

or

cancel

certain

documents

relating

to

registered

land

You

may

also

be

referred

to

the

tribunal

by

HM

Land

Registry

if

you

’re

in

a

dispute

over

a

change

to

the

land

register

known

as

a

reference

case

If

you

want

to

change

the

title

register

or

title

plan

contact

HM

Land

Registry

directly

The

tribunal

is

independent

of

government

A

judge

will

listen

to

both

sides

of

the

argument

before

making

a

decision

Help

you

can

get

You

may

want

to

get

help

and

advice

before

you

appeal

for

example

from

a

lawyer

Apply

to

the

tribunal

Apply

to

the

tribunal

if

you

want

to

correct

or

cancel

sometimes

known

as

set

aside

certain

documents

relating

to

registered

land

You

can

also

object

to

someone

else

’s

application

These

are

known

as

rectification

cases

Apply

to

make

a

change

to

a

document

Download

and

fill

in

the

application

form

and

send

it

to

the

address

on

the

form

You

must

also

include

a

statement

saying

that

you

believe

that

the

facts

stated

in

the

application

are

true

The

tribunal

will

then

send

or

tell

you

to

send

a

copy

of

the

application

to

all

other

interested

parties

You

’ll

be

told

whether

there

’ll

be

a

hearing

to

decide

your

case

Object

to

a

change

of

a

document

Download

and

fill

in

the

objection

form

and

send

it

to

the

address

given

in

the

form

You

must

send

the

form

within

days

of

getting

your

copy

of

an

application

to

change

the

register

Your

response

must

include

your

reasons

for

objecting

to

the

application

giving

all

relevant

facts

and

evidence

You

’ll

need

to

include

a

list

of

and

copies

of

all

documents

that

are

important

to

your

case

the

tribunal

and

all

interested

parties

will

need

to

understand

the

case

You

’ll

be

told

by

the

tribunal

if

there

’ll

be

a

hearing

to

decide

your

case

Get

help

You

can

get

help

with

the

appeal

process

and

forms

by

contacting

the

Land

Registration

division

of

the

Property

Chamber

The

helpline

can

not

give

you

legal

advice

Being

referred

to

the

tribunal

Your

case

may

be

referred

to

the

Land

Registration

division

of

the

Property

Chamber

if

somebody

disputes

your

application

to

HM

Land

Registry

This

is

known

as

a

reference

case

Both

parties

will

be

sent

a

letter

by

the

tribunal

after

your

case

has

been

referred

by

HM

Land

Registry

The

letter

will

explain

whether

you

’re

the

applicant

or

the

respondent

Generally

you

’ll

be

named

as

the

applicant

if

the

tribunal

thinks

you

’re

the

party

that

needs

to

prove

its

case

Making

a

statement

of

case

Applicants

You

have

days

after

getting

the

letter

to

send

your

statement

of

case

to

the

tribunal

and

the

respondent

The

letter

will

tell

you

where

to

send

your

statement

Your

statement

must

include

your

name

and

address

and

an

address

where

documents

can

be

sent

to

you

the

name

and

address

of

your

legal

representative

if

you

have

one

your

reasons

for

supporting

or

objecting

to

the

original

application

to

HM

Land

Registry

giving

all

relevant

facts

and

evidence

You

need

to

include

copies

of

documents

that

are

important

to

your

case

are

needed

to

understand

the

case

You

also

need

to

include

a

list

of

the

documents

After

the

other

parties

have

responded

to

the

tribunal

you

’ll

be

told

if

there

’s

going

to

be

a

hearing

Respondents

You

have

days

after

getting

the

applicants

statement

of

case

to

send

your

own

case

to

the

tribunal

and

the

applicant

Your

statement

must

include

your

reasons

for

supporting

or

objecting

to

the

original

application

to

HM

Land

Registry

giving

all

relevant

facts

and

evidence

You

need

to

include

copies

of

all

documents

that

are

important

to

your

case

are

needed

to

understand

the

case

You

also

need

to

include

a

list

of

these

documents

The

tribunal

will

then

contact

you

to

tell

you

if

there

’s

going

to

be

a

hearing

Starting

court

proceedings

You

or

the

other

party

can

be

ordered

by

the

tribunal

to

start

court

proceedings

at

any

time

This

will

happen

if

the

tribunal

can

not

handle

your

case

You

can

also

contact

the

tribunal

and

ask

them

to

make

the

other

party

start

court

proceedings

or

voluntarily

start

proceedings

yourself

Get

help

You

can

get

help

with

the

appeal

process

and

forms

by

contacting

the

Land

Registration

division

of

the

Property

Chamber

The

helpline

can

not

give

you

legal

advice

What

happens

at

the

hearing

You

may

have

to

attend

a

hearing

where

you

or

your

legal

representative

and

the

other

parties

will

present

your

cases

to

a

judge

The

judge

will

decide

which

party

wins

the

case

if

any

costs

are

payable

by

one

party

to

another

You

’ll

usually

be

told

the

outcome

of

the

case

within

days

of

the

hearing

Preparing

for

the

hearing

You

’ll

be

told

the

time

and

date

of

the

hearing

and

where

its

being

held

You

’ll

usually

be

told

at

least

days

beforehand

if

there

’s

going

to

be

a

hearing

Hearings

can

be

held

sooner

than

this

under

exceptional

circumstances

or

if

all

parties

agree

to

a

shorter

notice

period

You

’ll

be

sent

instructions

on

how

to

prepare

and

exchange

evidence

after

all

the

parties

have

given

their

statements

of

case

Decisions

without

hearings

The

tribunal

may

make

a

decision

without

a

hearing

if

all

the

people

involved

agree

or

if

no

one

objects

once

given

notice

The

people

involved

can

also

ask

the

tribunal

to

make

a

decision

without

a

hearing

Getting

a

time

extension

You

can

ask

for

a

time

extension

at

any

point

in

the

proceedings

You

should

ask

all

other

parties

involved

to

agree

to

an

extension

before

applying

to

the

tribunal

If

you

lose

your

case

You

can

appeal

to

the

Upper

tribunal

Land

Chamber

if

you

’re

not

happy

with

the

verdict

You

must

ask

the

First

tier

Tribunal

for

permission

first

You

can

also

ask

the

First

tier

Tribunal

to

set

aside

their

decision

if

you

think

there

was

a

problem

with

the

tribunal

’s

procedure

for

example

you

did

not

receive

a

notice

of

a

hearing

Read

guidance

on

how

to

challenge

a

decision

for

details

You

can

complain

about

the

tribunal

staff

or

the

service

you

received

You

can

not

complain

about

the

decision

Legislation

and

previous

decisions

You

can

read

the

rules

the

tribunal

must

follow

and

its

decisions

on

previous

cases

if

you

’re

representing

yourself

or

someone

else

The

tribunal

will

make

a

decision

based

on

the

Land

Registration

Act

The

tribunal

must

follow

the

rules

and

process

in

Tribunal

Procedure

First

tier

Tribunal

Property

Chamber

Rules

Practice

Directions

issued

by

the

Senior

President

of

Tribunals

July

PDF

KB

Practice

Statement

issued

by

the

Senior

President

of

Tribunals

August

PDF

MB

You

can

also

search

the

decisions

database

to

see

how

and

why

previous

decisions

have

been

made


Overview

You

may

get

a

community

sentence

if

you

’re

convicted

of

a

crime

by

a

court

but

are

not

sent

to

prison

You

may

have

to

do

unpaid

work

in

your

local

community

like

removing

graffiti

This

is

called

Community

Payback

Community

sentences

can

be

given

for

crimes

such

as

damaging

property

benefit

fraud

assault

You

may

get

a

community

sentence

if

the

court

thinks

you

’re

more

likely

to

stop

committing

crime

than

if

you

go

to

prison

it

’s

the

first

time

you

have

committed

a

crime

you

have

a

mental

health

condition

that

affects

your

behaviour

The

rules

are

different

in

Scotland

Community

Payback

Community

Payback

is

unpaid

work

like

removing

graffiti

clearing

wasteland

decorating

public

places

and

buildings

for

example

a

community

centre

You

will

usually

work

in

your

local

area

and

be

managed

by

a

Community

Payback

supervisor

You

must

wear

a

high

visibility

orange

vest

while

you

work

You

can

expect

to

complete

anything

from

to

hours

of

Community

Payback

depending

on

how

serious

your

crime

was

You

have

to

work

or

days

each

week

if

you

’re

unemployed

The

Community

Payback

work

will

be

arranged

outside

your

working

hours

if

you

have

a

job

for

example

evenings

or

weekends

Treatment

and

programmes

The

treatment

or

programmes

you

get

are

intended

to

help

with

problems

that

led

you

to

commit

crime

in

the

first

place

They

’re

also

to

stop

you

committing

more

crime

Programmes

and

treatment

could

be

to

help

with

any

addictions

you

have

for

example

drugs

a

mental

health

condition

getting

new

skills

and

qualifications

Depending

on

the

treatment

or

programme

it

could

involve

counselling

sessions

where

you

get

support

from

a

medical

professional

drug

testing

accredited

programmes

such

as

anger

management

courses

to

help

with

your

behaviour

mental

health

treatment

with

a

doctor

or

psychologist

improving

your

reading

and

writing

getting

help

with

a

job

application

learning

interview

skills

meeting

people

who

were

affected

by

your

offence

as

part

of

a

restorative

justice

programme

If

you

do

n’t

complete

a

treatment

or

programme

or

fail

a

drugs

test

you

could

be

sent

back

to

court

and

your

punishment

could

increase

What

you

can

and

ca

n’t

do

while

on

a

community

sentence

What

you

can

and

ca

n’t

do

while

on

a

community

sentence

is

decided

by

a

court

when

you

are

sentenced

the

person

dealing

with

your

sentence

once

it

’s

started

called

the

offender

manager

This

can

include

being

at

a

particular

place

at

certain

times

known

as

a

curfew

wearing

an

electronic

tag

to

check

that

you

stay

there

appointments

with

an

offender

manager

being

stopped

from

going

to

certain

places

or

areas

for

example

your

victim

’s

home

being

stopped

from

taking

part

in

certain

activities

for

example

going

to

a

pub

or

a

bar

being

told

where

you

have

to

live

for

example

a

family

member

’s

home

If

you

do

n’t

stick

to

the

rules

while

you

’re

on

a

community

sentence

you

could

get

a

warning

or

be

sent

back

to

court

and

your

punishment

could

increase

Community

sentences

if

you

are

under

Community

sentences

for

young

people

are

different

from

those

given

to

adults

There

are

main

community

sentences

a

court

can

give

you

referral

orders

when

with

a

panel

of

people

from

your

local

community

and

your

youth

justice

workers

you

are

asked

to

agree

a

programme

of

work

to

address

your

behaviour

reparation

orders

when

you

make

up

for

the

harm

caused

by

your

crime

like

repairing

any

damage

to

the

victim

’s

property

Youth

Rehabilitation

Order

when

a

court

decides

on

different

things

that

you

have

to

do

or

must

not

do

which

can

last

for

up

to

years

You

can

also

be

given

a

discharge

when

the

court

decides

that

the

experience

of

being

arrested

and

going

to

court

is

enough

of

a

punishment

As

part

of

your

community

sentence

you

may

also

have

to

speak

to

the

victim

and

listen

to

their

side

of

the

story

apologise

to

them

either

in

writing

or

if

the

victim

wants

face

to

face

If

you

break

the

rules

of

your

community

sentence

you

could

end

up

back

in

court

and

if

you

have

recently

been

released

from

custody

you

could

be

sent

back


Before

you

apply

You

can

apply

for

immigration

bail

if

the

Home

Office

is

holding

you

on

immigration

matters

This

means

you

might

be

released

from

detention

but

you

’ll

have

to

obey

at

least

one

condition

Who

can

apply

You

can

apply

whether

you

’re

held

in

an

immigration

removal

centre

a

detention

centre

or

a

prison

You

must

be

held

on

immigration

matters

When

you

’re

more

likely

to

get

bail

You

’re

more

likely

to

get

bail

if

you

have

a

place

to

stay

Your

application

is

also

more

likely

to

succeed

if

you

have

at

least

one

Financial

Condition

Supporter

This

is

a

person

who

will

pay

money

if

you

do

n’t

follow

the

conditions

of

your

bail

can

attend

your

bail

hearing

Give

information

about

where

you

’ll

stay

and

your

Financial

Condition

Supporters

in

the

application

form

When

you

might

not

get

released

on

bail

You

may

find

it

harder

to

get

bail

if

you

have

broken

bail

conditions

in

the

past

have

a

criminal

record

and

there

’s

a

risk

you

might

reoffend

If

you

were

refused

bail

in

the

last

days

you

wo

n’t

get

another

hearing

unless

your

situation

has

changed

significantly

Explain

what

you

think

has

changed

in

your

application

If

you

are

refused

bail

you

’ll

get

a

written

statement

telling

you

why

If

you

’re

due

to

be

removed

from

the

country

You

might

not

be

released

even

if

you

’re

granted

bail

If

your

removal

date

is

in

the

days

after

you

get

bail

the

Home

Office

will

have

to

agree

to

your

release

Apply

for

bail

You

can

apply

for

bail

in

main

ways

It

depends

on

your

situation

Apply

to

the

Home

Secretary

Secretary

of

State

bail

any

time

after

you

arrive

in

the

UK

the

First

tier

Tribunal

Immigration

and

Asylum

Chamber

only

if

you

arrived

more

than

days

ago

You

might

be

automatically

referred

for

a

bail

hearing

if

you

’ve

been

in

detention

for

months

or

more

If

you

are

appealing

to

the

Special

Immigration

Appeals

Commission

you

can

apply

to

them

for

bail

A

solicitor

or

legal

adviser

can

help

you

with

a

bail

application

Read

the

guide

on

representing

yourself

if

you

’re

not

going

to

have

a

legal

representative

Apply

for

Secretary

of

State

bail

You

can

apply

to

the

Home

Secretary

for

bail

from

the

first

day

you

arrive

in

the

UK

This

is

called

Secretary

of

State

Bail

Download

and

fill

in

form

explaining

why

you

’re

asking

for

bail

You

can

also

get

the

form

from

the

welfare

officer

if

you

’re

in

an

Immigration

Removal

Centre

your

detention

paperwork

pack

if

you

’re

in

a

prison

Your

application

will

be

decided

by

Home

Office

staff

and

there

will

not

be

a

hearing

Apply

for

bail

from

the

First

tier

Tribunal

You

can

apply

to

the

independent

First

tier

Tribunal

for

bail

if

you

arrived

in

the

UK

more

than

days

ago

Your

application

for

bail

will

be

decided

by

an

independent

judge

at

a

hearing

Download

and

fill

in

form

If

you

ca

n’t

download

the

form

yourself

you

can

ask

the

staff

at

the

place

where

you

’re

being

held

contact

the

tribunal

by

phone

on

or

by

email

on

customer.service@justice.gov.uk

If

you

have

a

tribunal

appeal

hearing

scheduled

send

the

form

to

the

tribunal

or

hearing

centre

where

it

’s

happening

You

can

find

the

address

of

the

venue

using

the

A

to

Z

list

If

you

do

n’t

have

an

appeal

hearing

ask

staff

at

the

place

you

’re

held

they

can

fax

your

application

to

the

right

venue

Automatic

referral

for

bail

The

Home

Office

will

automatically

refer

you

to

the

First

tier

Tribunal

for

a

bail

hearing

if

all

of

the

following

are

true

you

’ve

been

in

detention

for

months

or

more

you

are

n’t

being

detained

in

the

interests

of

national

security

there

’s

no

action

being

taken

to

deport

you

from

the

UK

you

have

n’t

applied

for

bail

to

the

First

tier

Tribunal

in

the

last

months

They

will

make

an

application

on

your

behalf

using

all

the

information

they

have

You

can

refuse

the

referral

or

choose

to

make

your

own

bail

application

The

Home

Office

will

apply

on

your

behalf

every

months

unless

you

apply

for

bail

yourself

What

happens

at

the

First

tier

Tribunal

hearing

There

will

usually

be

a

hearing

to

decide

if

you

should

be

granted

bail

This

will

happen

a

few

days

after

your

application

is

received

you

’ll

receive

a

notice

of

hearing

to

tell

you

when

it

is

You

probably

wo

n’t

be

in

the

room

for

the

hearing

It

’s

more

likely

to

happen

over

a

video

link

instead

The

Home

Office

will

send

the

tribunal

a

document

listing

the

reasons

they

think

you

should

not

get

bail

a

Bail

Summary

They

will

also

send

you

a

copy

Read

information

about

the

Tribunal

’s

rules

and

procedures

Conditions

of

your

bail

If

you

’re

granted

bail

there

will

be

at

least

one

condition

you

have

to

obey

You

might

have

to

report

regularly

to

an

immigration

official

attend

an

appointment

or

hearing

be

restricted

on

where

you

can

live

have

an

electronic

monitoring

tag

have

restrictions

on

the

work

or

studies

you

can

do

obey

any

other

condition

decided

by

the

person

granting

your

bail

You

or

your

financial

condition

supporter

might

have

to

promise

to

pay

money

if

you

break

one

of

the

other

conditions

of

your

bail

This

is

called

a

financial

condition

These

conditions

can

be

changed

after

you

’re

granted

bail

If

you

do

not

follow

the

terms

of

your

bail

you

might

have

your

bail

conditions

changed

so

that

there

are

tighter

restrictions

be

charged

with

a

crime

have

to

pay

the

money

agreed

at

the

hearing

or

your

Financial

Condition

Supporter

might

have

to

pay

be

returned

to

detention

Change

the

conditions

of

your

bail

You

can

ask

to

change

vary

the

conditions

of

your

bail

for

example

if

you

need

to

move

to

a

new

address

If

the

First

tier

Tribunal

granted

you

bail

fill

in

form

and

send

it

to

your

nearest

First

tier

Tribunal

hearing

centre

The

Home

Office

might

oppose

your

request

If

the

management

of

your

bail

has

been

transferred

to

the

Home

Office

contact

them

instead

If

you

’re

on

Secretary

of

State

bail

speak

to

an

immigration

officer

You

must

continue

to

obey

the

conditions

of

your

bail

until

a

decision

has

been

made

to

change

them


When

you

can

claim

You

can

make

a

claim

to

an

employment

tribunal

if

you

think

someone

has

treated

you

unlawfully

such

as

your

employer

a

potential

employer

or

a

trade

union

Unlawful

treatment

can

include

unfair

dismissal

discrimination

unfair

deductions

from

your

pay

This

guide

and

the

online

service

are

also

available

in

Welsh

Cymraeg

You

usually

have

to

make

a

claim

to

the

tribunal

within

months

of

your

employment

ending

or

the

problem

happening

The

tribunal

is

independent

of

government

and

will

listen

to

you

the

claimant

and

the

person

you

’re

making

a

claim

against

the

respondent

before

making

a

decision

See

if

there

’s

another

way

to

solve

the

problem

before

you

make

a

claim

to

a

tribunal

such

as

using

a

grievance

procedure

Before

you

make

a

claim

You

must

tell

the

Advisory

Conciliation

and

Arbitration

Service

Acas

that

you

intend

to

make

a

claim

to

the

tribunal

You

’ll

be

offered

the

chance

to

try

and

settle

the

dispute

without

going

to

court

by

using

Acas

’s

free

Early

Conciliation

service

If

early

conciliation

does

not

work

Acas

will

send

you

an

early

conciliation

certificate

use

this

when

you

make

a

claim

to

the

tribunal

Once

you

receive

your

certificate

you

’ll

have

at

least

one

month

left

to

make

your

claim

Help

you

can

get

Call

the

Employment

Tribunal

customer

contact

centre

if

you

have

any

questions

about

your

claim

They

can

not

give

you

legal

advice

Call

Acas

if

you

have

any

questions

about

early

conciliation

They

can

not

answer

questions

about

your

claim

Legal

help

You

may

want

to

get

legal

help

or

advice

if

you

’re

in

England

and

Wales

or

Scotland

before

you

make

your

claim

Your

trade

union

may

be

able

to

pay

for

a

solicitor

You

can

also

get

free

legal

advice

from

Citizens

Advice

or

Citizens

Advice

Scotland

The

Equality

Advisory

and

Support

Service

can

help

if

your

claim

is

about

discrimination

You

may

also

be

able

to

get

legal

aid

Make

a

claim

You

can

make

a

claim

to

the

employment

tribunal

online

You

should

read

the

guidance

for

whistleblowing

if

it

relates

to

your

claim

This

online

service

is

also

available

in

Welsh

Cymraeg

There

’s

a

different

way

to

claim

if

you

live

in

Northern

Ireland

Claim

online

Make

a

claim

by

post

You

can

also

download

and

fill

in

a

claim

form

Read

the

guidance

for

making

a

claim

before

you

fill

in

the

form

You

should

also

read

the

guidance

for

whistleblowing

if

it

relates

to

your

claim

You

do

not

have

to

pay

a

fee

to

make

a

claim

to

the

Employment

Tribunal

even

if

it

says

so

on

the

form

Send

your

completed

form

to

one

of

the

following

addresses

depending

on

where

you

were

working

Talk

through

service

Use

the

employment

tribunal

talk

through

service

only

if

you

’re

unable

to

use

a

computer

without

help

Before

calling

make

sure

you

have

your

Acas

early

conciliation

certificate

number

or

a

valid

reason

why

you

do

not

have

one

details

of

your

claim

including

the

background

dates

and

people

involved

This

service

will

not

give

you

advice

on

the

details

of

your

claim

Contact

the

number

for

general

enquiries

instead

After

you

make

a

claim

The

respondent

usually

has

to

reply

to

your

claim

in

writing

within

days

of

getting

your

claim

form

They

will

give

their

side

of

the

case

Once

they

’ve

replied

the

tribunal

will

decide

whether

there

will

be

a

full

hearing

to

decide

on

your

case

If

they

do

not

reply

the

tribunal

may

decide

on

your

case

without

you

having

to

go

to

a

hearing

Hearings

and

coronavirus

Because

of

coronavirus

your

hearing

may

take

place

by

phone

by

video

or

in

person

If

you

’re

a

legal

professional

read

guidance

on

how

cases

are

affected

by

Preliminary

hearing

You

may

be

asked

to

go

to

an

initial

hearing

called

a

preliminary

hearing

with

the

judge

to

decide

on

things

like

whether

part

or

all

of

your

claim

can

go

ahead

the

date

and

time

of

a

hearing

how

long

the

hearing

should

take

Arrange

documents

You

can

ask

the

respondent

for

documents

that

will

help

you

with

your

case

and

they

can

request

documents

from

you

Examples

of

documents

include

a

contract

of

employment

pay

slips

details

of

your

pension

scheme

notes

from

relevant

meetings

you

attended

at

work

Usually

the

tribunal

will

issue

an

order

setting

out

a

timetable

for

when

you

should

exchange

documents

You

’ll

be

sent

a

letter

telling

you

how

many

copies

of

each

document

to

bring

to

the

hearing

Organise

witnesses

You

can

bring

witnesses

to

the

hearing

if

they

can

give

evidence

directly

relevant

to

your

case

If

you

ask

a

witness

to

attend

and

they

do

not

want

to

you

can

ask

the

tribunal

to

order

them

to

come

You

must

apply

in

writing

to

the

tribunal

office

dealing

with

your

case

giving

the

name

and

address

of

the

witness

details

of

what

the

witness

may

be

able

to

say

and

how

it

will

help

your

case

the

reason

the

witness

has

refused

to

attend

if

they

gave

you

one

You

’ll

most

likely

be

responsible

for

paying

the

witness

’s

expenses

Going

to

a

tribunal

hearing

Cases

are

normally

held

at

the

employment

tribunal

office

closest

to

where

you

worked

You

must

take

the

documents

you

’re

using

to

support

your

case

You

can

take

a

colleague

or

someone

else

with

you

if

you

want

You

can

not

claim

for

expenses

for

going

to

the

hearing

Because

of

coronavirus

your

hearing

may

take

place

by

phone

by

video

or

in

person

If

you

need

to

attend

in

person

find

out

what

to

expect

when

coming

to

your

hearing

The

tribunal

will

contact

you

and

tell

you

how

the

hearing

will

take

place

What

happens

at

the

hearing

You

’ll

present

your

case

to

the

tribunal

someone

else

can

do

this

for

you

for

example

a

lawyer

friend

or

family

member

The

respondent

will

present

their

case

against

you

You

’ll

normally

give

evidence

first

unless

your

case

is

about

unfair

dismissal

You

can

also

call

witnesses

to

give

evidence

You

will

usually

be

asked

questions

by

the

judge

the

respondent

two

other

tribunal

members

only

in

certain

cases

Get

a

decision

You

’ll

be

sent

the

decision

in

the

post

a

few

days

or

weeks

after

the

hearing

The

decision

will

be

published

on

GOV.UK

In

certain

cases

you

may

also

be

given

the

decision

at

the

hearing

If

you

win

your

case

If

you

win

your

case

the

tribunal

can

order

the

losing

party

to

do

certain

things

depending

on

the

type

of

case

Examples

include

paying

you

compensation

paying

you

any

witness

expenses

you

’ve

paid

improving

your

working

conditions

giving

you

your

job

back

if

appropriate

If

you

get

compensation

the

amount

can

depend

on

the

type

of

case

there

are

limits

on

certain

cases

how

much

money

you

’ve

lost

because

of

the

respondent

’s

actions

your

age

length

of

service

and

salary

If

the

respondent

does

not

pay

If

you

do

not

get

your

payment

contact

them

to

find

out

why

If

they

still

do

not

pay

you

can

ask

to

have

them

fined

and

named

online

by

the

government

You

can

also

ask

a

court

to

force

them

to

pay

You

can

not

do

these

things

if

the

respondent

has

appealed

or

is

about

to

They

have

days

to

appeal

Get

the

respondent

fined

and

named

online

by

the

government

Use

the

penalty

enforcement

form

Post

it

to

the

address

on

the

form

or

email

it

to

the

Department

for

Business

Energy

and

Industrial

Strategy

The

respondent

will

initially

get

a

warning

notice

telling

them

they

may

be

fined

and

named

online

by

the

government

If

they

do

not

pay

the

compensation

within

days

of

this

notice

they

’ll

have

to

pay

a

fine

and

may

be

named

online

by

the

government

You

can

still

get

a

court

to

force

them

to

pay

Forcing

them

to

pay

if

you

’re

in

England

or

Wales

You

can

use

the

Fast

Track

scheme

to

send

a

High

Court

Enforcement

Officer

similar

to

a

bailiff

to

demand

payment

from

the

respondent

It

costs

which

you

get

back

from

the

respondent

when

they

pay

Fill

in

the

Fast

Track

Enforcement

form

or

the

Acas

settlement

form

if

your

case

was

settled

before

a

hearing

and

send

it

to

the

address

on

the

form

You

can

also

ask

the

local

county

court

to

send

an

enforcement

officer

to

get

the

money

from

the

respondent

This

costs

Fill

in

an

application

to

enforce

an

award

form

and

send

it

with

a

copy

of

the

tribunal

’s

decision

to

your

local

county

court

Forcing

them

to

pay

if

you

’re

in

Scotland

Write

to

the

office

that

heard

your

case

and

ask

for

an

extract

of

the

judgment

A

sheriff

officer

can

use

this

to

force

the

respondent

to

pay

If

the

respondent

is

insolvent

for

example

they

’re

in

administration

liquidation

or

receivership

you

can

make

a

claim

for

money

they

owe

you

including

redundancy

payments

If

you

lose

your

case

You

can

ask

the

tribunal

to

reconsider

the

decision

or

judgment

if

you

lose

your

case

You

must

write

to

the

tribunal

office

within

days

of

getting

the

decision

saying

why

you

want

it

to

be

reconsidered

You

also

need

to

give

good

reasons

for

example

the

tribunal

made

a

mistake

in

the

way

it

reached

its

decision

you

were

not

told

about

the

hearing

or

were

not

at

the

hearing

there

’s

new

evidence

Send

your

letter

to

the

tribunal

office

that

dealt

with

your

case

Appeal

to

the

Employment

Appeal

Tribunal

You

can

also

appeal

to

the

Employment

Appeal

Tribunal

if

you

think

the

employment

tribunal

made

a

legal

mistake

Get

a

refund

for

tribunal

fees

You

can

get

a

refund

if

you

paid

fees

at

an

Employment

Tribunal

or

Employment

Appeals

Tribunal

between

July

and

July

How

to

apply

You

can

apply

online

if

you

have

not

changed

your

name

since

you

made

the

claim

to

the

tribunal

your

claim

was

against

one

employer

you

have

a

UK

bank

account

Otherwise

you

can

apply

by

post

or

email

You

’ll

need

to

include

how

much

you

paid

in

tribunal

fees

Apply

online

Use

the

service

to

apply

for

a

refund

online

Apply

by

email

or

post

The

form

you

use

depends

on

why

you

paid

the

fees

Use

form

CR

if

you

made

the

claim

on

your

own

and

paid

the

fees

a

claim

was

brought

against

you

and

you

were

ordered

to

pay

someone

’s

fees

or

if

you

paid

any

other

fees

to

the

tribunal

you

were

the

lead

claimant

in

a

joint

multiple

claim

for

less

than

people

Use

form

S

if

you

paid

the

fees

for

someone

else

to

make

the

claim

you

were

the

lead

claimant

in

a

joint

multiple

claim

for

over

people

Send

your

completed

form

by

post

or

email

to

HM

Courts

and

Tribunals

Service

HMCTS

Get

help

applying

Contact

HMCTS

if

you

need

help

applying

or

have

questions

about

refunds

Find

out

about

call

charges

What

happens

next

If

you

’re

entitled

to

a

refund

it

’ll

be

transferred

to

your

bank

account

plus

interest

You

’ll

get

a

letter

confirming

the

amount

Legislation

The

Employment

Tribunal

follows

rules

and

processes

that

you

also

have

to

follow

You

can

also

read

other

relevant

tribunal

rules

and

regulations

The

tribunal

has

issued

guidance

and

practice

directions

for

England

and

Wales

and

Scotland

which

provide

more

information

about

specific

areas

such

as

postponing

hearings

and

serving

documents

You

can

also

read

guidance

about

specific

cases


Letters

video

and

telephone

calls

Letters

You

can

contact

a

prisoner

by

writing

to

them

Write

the

person

’s

prisoner

number

on

the

envelope

Normally

there

’s

no

limit

on

the

number

of

letters

you

can

send

Most

letters

sent

to

and

from

prison

are

checked

by

prison

staff

Prisons

can

not

open

letters

from

solicitors

and

courts

except

in

special

cases

for

example

if

they

suspect

a

letter

is

not

really

from

a

legal

adviser

You

can

complain

to

the

prison

if

you

think

your

letters

are

being

read

when

they

should

not

be

or

if

your

letters

are

not

reaching

the

prisoner

Video

calls

You

can

make

video

calls

to

people

in

some

prisons

using

your

mobile

phone

or

tablet

Video

calls

are

free

at

the

moment

This

is

because

of

coronavirus

Calls

can

last

up

to

minutes

A

prisoner

is

allowed

video

call

a

month

Who

can

call

You

must

be

over

and

on

the

prisoner

’s

list

of

friends

and

family

You

can

invite

up

to

other

people

of

any

age

on

the

call

if

they

are

on

the

prisoner

’s

visitor

list

How

to

call

Find

out

if

the

prison

offers

video

calls

Install

an

app

on

your

phone

or

tablet

it

can

take

up

to

hours

for

your

account

on

the

app

to

be

verified

Check

if

everyone

who

wants

to

join

the

call

is

on

the

prisoner

’s

list

of

friends

and

family

Request

a

video

call

using

the

app

or

ask

the

prisoner

to

request

a

call

Prison

staff

will

schedule

the

call

and

send

confirmation

by

email

All

video

calls

are

recorded

Prison

staff

may

watch

video

calls

while

they

are

happening

Telephone

calls

The

prisoner

has

to

call

you

using

a

prison

phone

They

can

only

call

people

named

on

their

list

of

friends

and

family

This

list

is

checked

by

security

when

they

first

arrive

so

it

may

take

a

few

days

before

they

’re

able

to

call

Prison

staff

can

listen

to

and

record

most

types

of

call

Some

calls

are

not

monitored

for

example

when

a

prisoner

calls

a

legal

adviser

You

can

also

exchange

voice

messages

with

a

prisoner

using

the

Prison

Voicemail

service

Email

and

social

media

Prisoners

are

not

allowed

to

access

social

networking

websites

such

as

Facebook

or

Twitter

while

they

’re

in

custody

You

can

not

email

prisoners

directly

but

you

can

use

a

service

called

Email

a

Prisoner

If

you

send

a

message

this

way

it

’ll

be

printed

out

and

delivered

by

prison

staff

Each

email

costs

and

you

need

to

buy

credit

to

use

the

service

In

some

prisons

prisoners

can

also

reply

and

attach

a

photo

through

Email

a

Prisoner

Check

which

prisons

allow

replies

Banned

items

You

must

not

send

or

give

anything

to

a

prisoner

that

is

indecent

or

obscene

threatens

the

security

of

the

prison

is

written

in

code

You

must

not

take

anything

written

by

a

prisoner

that

they

want

to

publish

and

be

paid

for

It

’s

a

criminal

offence

to

send

or

give

a

prisoner

illegal

drugs

alcohol

weapons

a

camera

a

mobile

phone

Contact

the

prison

if

you

’re

unsure

what

you

can

send

or

give

Sending

money

You

can

send

money

to

someone

in

prison

by

making

an

online

payment

by

Visa

Mastercard

and

Maestro

debit

card

The

money

is

paid

into

the

prisoner

’s

account

a

basic

cash

account

they

can

use

to

send

and

receive

money

You

can

no

longer

send

money

by

bank

transfer

cheque

postal

order

or

send

cash

by

post

to

any

prison

You

’ll

need

to

use

a

debit

card

instead

If

you

can

not

make

an

online

payment

You

may

be

able

to

apply

for

an

exemption

for

example

if

you

are

unable

to

use

a

computer

a

smart

phone

or

the

internet

do

not

have

a

debit

card

This

will

allow

you

to

send

money

by

post

You

can

also

find

out

how

to

get

a

debit

card

by

setting

up

a

basic

bank

account

Visiting

someone

in

prison

You

can

normally

visit

partners

and

close

family

members

in

some

prisons

There

are

restrictions

because

of

coronavirus

Find

out

which

prisons

are

open

for

visits

and

what

you

need

to

do

You

can

only

visit

a

prisoner

if

they

’ve

added

you

to

their

visitor

list

The

prison

will

contact

you

once

you

’re

on

this

list

Get

help

with

the

cost

of

visiting

someone

You

might

be

able

to

get

help

paying

for

a

prison

visit

for

example

travel

costs

if

you

’re

receiving

certain

benefits

How

often

you

can

visit

someone

in

prison

A

convicted

prisoner

is

usually

allowed

at

least

two

hour

visits

every

weeks

A

prisoner

on

remand

waiting

for

their

trial

is

allowed

three

hour

visits

a

week

You

can

find

out

more

about

the

exact

rules

on

visits

on

the

prison

information

page

of

the

prison

you

’re

visiting


Overview

Getting

parole

means

you

can

leave

prison

or

be

released

from

custody

before

the

end

of

your

sentence

You

’ll

be

kept

under

supervision

known

as

being

on

licence

or

probation

You

may

be

released

or

transferred

to

an

open

prison

open

conditions

The

rules

are

different

in

Scotland

Northern

Ireland

or

if

you

’re

a

young

offender

The

government

will

apply

for

parole

on

your

behalf

you

do

not

have

to

do

anything

When

you

’re

eligible

for

parole

When

you

’re

eligible

for

parole

depends

on

what

type

of

sentence

you

have

Life

or

indeterminate

sentence

You

’ll

be

contacted

either

years

before

your

earliest

release

date

tariff

runs

out

if

you

’re

serving

a

sentence

of

years

or

more

at

least

months

before

your

tariff

runs

out

if

you

’re

serving

a

shorter

sentence

Extended

or

fixed

term

sentences

You

’ll

be

contacted

up

to

months

before

your

earliest

release

date

if

you

have

either

an

extended

sentence

a

fixed

term

sentence

of

years

or

more

given

before

December

for

a

serious

violent

or

sexual

crime

committed

before

April

You

’re

not

eligible

for

parole

if

your

sentence

is

less

than

years

What

happens

next

You

’ll

get

an

application

form

to

fill

in

Ask

a

friend

for

help

if

you

need

to

You

can

also

use

a

legal

advisor

The

prison

will

put

together

some

documents

They

’ll

include

what

you

’ve

done

in

prison

and

what

you

plan

to

do

on

release

Check

that

the

documents

are

correct

You

can

add

evidence

representations

showing

why

you

should

be

released

The

Parole

Board

will

decide

either

that

you

can

not

be

released

or

that

your

case

needs

a

hearing

You

may

have

to

represent

yourself

if

you

can

not

get

legal

aid

or

do

not

have

a

solicitor

It

usually

takes

months

to

get

a

decision

about

your

case

Your

case

will

be

reviewed

again

within

years

if

you

do

not

get

parole

Challenge

the

Parole

Board

’s

decision

You

may

be

able

to

challenge

the

Parole

Board

’s

decision

Parole

Board

hearing

You

may

have

to

go

to

a

hearing

before

the

Parole

Board

can

make

a

decision

You

’ll

get

a

hearing

if

the

Parole

Board

thinks

there

’s

a

realistic

prospect

of

you

being

released

or

moved

to

open

conditions

they

need

more

evidence

from

you

because

the

file

did

not

give

them

what

they

needed

for

any

other

reason

the

Board

thinks

it

would

be

fair

to

give

you

an

oral

hearing

You

’ll

be

told

when

and

how

the

hearing

will

be

held

Hearings

and

coronavirus

Because

of

coronavirus

most

hearings

are

now

taking

place

remotely

either

by

phone

or

video

If

the

Parole

Board

decides

your

case

needs

a

face

to

face

hearing

it

will

work

with

the

prison

to

make

arrangements

for

a

safe

hearing

to

take

place

What

happens

at

the

hearing

Up

to

members

of

a

panel

will

decide

whether

to

release

you

based

on

a

file

of

documents

the

prison

puts

together

This

includes

your

behaviour

in

prison

what

you

plan

to

do

once

released

whether

you

’re

likely

to

commit

more

crime

or

are

a

danger

to

the

public

why

you

’re

in

prison

previous

offences

what

the

judge

said

when

you

were

sentenced

the

victim

statement

this

may

be

read

at

the

hearing

medical

psychiatric

and

psychological

evidence

Who

’ll

be

at

the

hearing

You

must

usually

attend

the

Parole

Board

hearing

There

will

be

other

people

at

the

hearing

for

example

your

solicitor

you

may

need

to

represent

yourself

at

the

hearing

if

you

can

not

get

legal

aid

or

do

not

have

a

solicitor

a

prison

psychologist

the

victim

when

they

’re

reading

their

victim

statement

the

victim

liaison

officer

witnesses

What

happens

next

The

Parole

Board

will

write

to

you

with

their

decision

The

hearing

and

full

decision

will

be

kept

private

You

may

be

able

to

challenge

the

decision

Represent

yourself

at

the

hearing

You

’ll

have

to

represent

yourself

at

the

Parole

Board

hearing

if

you

do

not

use

a

solicitor

Check

if

you

can

get

legal

aid

to

help

pay

for

a

solicitor

Read

more

detailed

information

about

representing

yourself

at

a

hearing

Help

and

advice

Ask

the

Offender

Management

Unit

in

your

prison

to

give

you

the

name

and

number

of

the

case

manager

handling

your

case

You

can

also

get

help

from

Prisoners

Advice

Service

Howard

League

Prison

Reform

Trust

your

prisoner

offender

supervisor

offender

manager

or

case

administrator

a

solicitor

You

can

also

contact

the

Parole

Board

for

help

and

advice

Your

family

and

friends

can

also

get

support

Challenge

a

decision

You

can

challenge

a

Parole

Board

decision

that

was

made

on

or

after

July

You

can

not

challenge

a

decision

made

before

July

but

you

can

apply

for

judicial

review

You

can

challenge

a

Parole

Board

decision

if

you

think

your

parole

was

not

reviewed

correctly

for

example

important

information

was

not

given

to

the

Parole

Board

the

decision

was

unreasonable

The

Parole

Board

will

decide

if

the

decision

needs

to

be

reconsidered

and

if

there

needs

to

be

a

new

hearing

Ask

your

lawyer

if

you

can

get

criminal

legal

aid

to

help

pay

for

the

costs

of

challenging

a

decision

If

the

Parole

Board

refuses

to

reconsider

the

decision

you

can

apply

for

judicial

review


Write

a

letter

complain

or

try

mediation

You

can

get

compensation

by

taking

legal

action

but

it

could

cost

you

money

and

you

may

not

win

your

case

against

the

person

or

organisation

to

blame

Writing

a

letter

or

making

a

complaint

If

it

’s

not

a

serious

injury

you

may

be

able

to

solve

the

issue

by

writing

a

letter

or

making

a

complaint

use

the

complaints

procedure

if

there

is

one

Explain

what

went

wrong

and

tell

them

how

much

compensation

you

want

or

how

they

can

make

up

for

the

injury

Using

mediation

You

may

want

to

use

a

mediation

service

to

negotiate

a

settlement

There

is

usually

a

fee

but

it

can

be

cheaper

quicker

and

easier

than

going

to

court

Check

your

insurance

policies

You

may

already

have

insurance

to

pay

for

legal

costs

check

your

insurance

policies

like

motor

home

contents

or

holiday

insurance

policies

to

see

if

they

include

legal

expenses

insurance

check

if

you

have

legal

cover

as

a

member

of

a

trade

union

or

an

organisation

like

the

RAC

or

the

AA

Policies

normally

only

cover

you

for

some

types

of

legal

problem

and

have

other

terms

and

conditions

After

the

event

insurance

If

you

’re

not

insured

you

could

take

out

insurance

after

the

incident

to

protect

yourself

against

a

large

legal

bill

A

solicitor

can

help

you

choose

an

after

the

event

insurance

policy

and

may

take

it

out

on

your

behalf

If

you

win

you

may

be

able

to

get

some

of

the

costs

back

from

the

losing

side

Some

insurance

companies

will

not

insure

you

if

they

think

you

’re

unlikely

to

succeed

and

some

policies

are

very

expensive

Using

a

solicitor

or

a

claims

company

You

ca

n’t

usually

get

legal

aid

for

personal

injury

cases

A

solicitor

should

advise

you

on

costs

before

you

agree

to

hire

them

Get

advice

from

Citizens

Advice

on

what

’s

involved

in

taking

legal

action

and

how

much

it

will

cost

you

Claims

companies

Businesses

known

as

claims

companies

can

help

you

find

a

solicitor

Most

claims

handlers

are

n’t

solicitors

and

so

wo

n’t

be

able

to

represent

you

in

court

Check

that

a

claims

company

is

authorised

business

search

No

win

no

fee

deals

If

you

use

a

no

win

no

fee

agreement

you

will

only

have

to

pay

the

solicitor

’s

fee

if

you

win

the

case

You

may

still

have

to

pay

for

some

other

costs

like

fees

to

pay

for

experts

court

fees

travelling

expenses

If

you

lose

you

will

also

have

to

pay

for

the

other

side

’s

legal

costs

other

expenses

and

charges

such

as

fees

for

witnesses

The

solicitor

may

charge

a

fee

for

winning

the

case


Report

your

vehicle

as

stolen

Tell

the

police

and

your

insurance

company

straight

away

if

your

vehicle

has

been

stolen

Call

your

local

police

station

Dial

and

ask

to

be

put

through

to

your

local

police

Make

sure

you

have

your

vehicle

’s

registration

number

make

and

model

colour

You

’ll

get

a

crime

reference

number

You

’ll

need

this

when

you

call

your

insurance

company

The

police

will

tell

DVLA

about

the

theft

and

if

the

vehicle

is

found

Call

your

insurance

company

Your

insurance

company

will

tell

you

how

to

make

an

insurance

claim

Tell

DVLA

if

your

insurance

company

pays

out

If

your

insurance

company

pays

out

a

claim

for

your

stolen

vehicle

you

must

tell

DVLA

it

’s

been

sold

to

the

insurance

company

If

your

vehicle

had

a

personalised

registration

number

that

you

want

to

keep

you

need

to

get

it

back

before

you

tell

DVLA

that

you

no

longer

own

your

vehicle

You

can

tell

DVLA

online

or

fill

in

the

yellow

sell

transfer

or

part

exchange

your

vehicle

to

the

motor

trade

section

of

your

vehicle

log

book

Send

the

perforated

section

to

DVLA

with

a

letter

saying

when

the

payment

was

accepted

and

details

of

your

insurance

company

You

’ll

need

to

give

the

remaining

part

of

your

log

book

to

your

insurance

company

If

your

insurance

company

asks

for

the

whole

log

book

then

you

’ll

need

to

send

a

letter

to

DVLA

including

the

details

of

your

insurance

company

the

date

of

the

claim

your

registration

number

the

make

model

and

colour

of

your

vehicle

your

signature

Send

your

letter

to

Get

a

vehicle

tax

refund

Your

vehicle

tax

will

be

cancelled

by

DVLA

once

you

tell

them

you

no

longer

own

your

vehicle

If

you

pay

by

Direct

Debit

the

Direct

Debit

will

be

cancelled

automatically

You

must

apply

for

a

refund

instead

if

your

vehicle

had

a

personalised

registration

number

that

you

want

to

keep

You

’ll

automatically

get

a

refund

cheque

for

any

full

months

left

on

your

vehicle

tax

The

refund

is

calculated

from

the

date

DVLA

gets

your

information

The

cheque

is

sent

to

the

name

and

address

on

the

vehicle

log

book

You

will

not

get

a

refund

for

any

credit

card

fees

the

surcharge

on

some

Direct

Debit

payments

the

surcharge

on

a

single

month

payment

If

you

had

a

private

personalised

registration

number

Apply

to

keep

your

private

personalised

registration

number

as

soon

as

your

vehicle

is

stolen

This

means

the

number

will

stay

in

your

name

so

you

can

assign

it

to

another

vehicle

later

You

must

apply

within

years

and

months

of

telling

DVLA

your

vehicle

has

been

stolen

You

can

only

get

your

private

registration

number

back

if

you

told

the

police

about

the

theft

the

vehicle

had

a

valid

MOT

certificate

when

it

was

stolen

the

vehicle

had

up

to

date

vehicle

tax

when

it

was

stolen

Apply

to

keep

your

registration

number

You

can

only

apply

by

post

It

costs

You

need

to

send

all

of

the

following

to

DVLA

a

transfer

or

retain

a

vehicle

registration

number

form

the

address

is

on

the

form

the

vehicle

’s

log

book

or

green

new

keeper

slip

with

a

completed

application

for

a

vehicle

registration

certificate

the

transfer

fee

If

you

get

your

stolen

vehicle

back

If

you

’ve

already

applied

to

keep

your

private

registration

number

you

can

apply

to

put

it

on

another

vehicle

straight

away

You

must

apply

before

your

vehicle

is

sold

or

scrapped

If

you

do

not

get

your

stolen

vehicle

back

You

must

wait

months

before

you

can

transfer

your

private

registration

number

to

another

vehicle

You

can

only

do

this

by

post

Tell

DVLA

you

no

longer

own

your

vehicle

After

you

get

your

private

registration

number

back

you

can

tell

DVLA

that

you

no

longer

own

your

vehicle

Tell

DVLA

online

or

fill

in

the

yellow

sell

transfer

or

part

exchange

your

vehicle

to

the

motor

trade

section

of

your

vehicle

log

book

and

send

the

perforated

section

to

DVLA

Apply

for

a

vehicle

tax

refund

You

will

not

automatically

get

a

vehicle

tax

refund

you

’ll

need

to

apply

for

one

Contact

DVLA

to

get

form

Complete

your

form

and

send

it

to

DVLA

You

must

include

your

crime

reference

number

Check

that

your

name

and

address

is

correct

on

your

log

book

otherwise

you

will

not

receive

the

refund

You

’ll

usually

get

your

refund

in

to

weeks


Overview

The

police

can

stop

a

vehicle

for

any

reason

If

they

ask

you

to

stop

you

should

always

pull

over

when

it

’s

safe

to

do

so

You

’re

breaking

the

law

if

you

do

not

stop

If

you

’re

stopped

the

police

can

ask

to

see

your

driving

licence

insurance

certificate

MOT

certificate

If

you

do

not

have

these

documents

with

you

you

have

days

to

take

them

to

a

police

station

You

’re

breaking

the

law

if

you

do

not

show

the

requested

documents

within

days

The

police

can

also

give

you

an

on

the

spot

fixed

penalty

notice

for

many

minor

offences

and

make

you

take

a

breath

test

in

certain

circumstances

You

can

also

have

your

vehicle

seized

if

you

’re

stopped

on

suspicion

of

driving

without

insurance

and

for

some

other

offences

Breath

tests

The

police

can

stop

you

at

any

time

and

ask

you

to

take

a

breath

test

breathalyse

you

if

they

think

you

’ve

been

drinking

you

’ve

committed

a

traffic

offence

you

’ve

been

involved

in

a

road

traffic

accident

If

you

refuse

to

take

a

breath

test

or

fail

to

supply

a

sample

of

breath

and

do

not

have

a

reasonable

excuse

you

can

be

arrested

A

reasonable

excuse

could

be

a

genuine

physical

or

mental

condition

stopping

you

from

giving

a

sample

The

breath

test

gives

a

result

straight

away

If

it

shows

you

’re

not

over

the

drink

drive

limit

you

may

be

allowed

to

go

If

you

fail

the

breath

test

you

’ll

be

taken

to

a

police

station

and

given

a

final

breath

test

If

it

’s

positive

you

will

be

charged

If

the

officer

thinks

you

’re

under

the

influence

of

alcohol

or

drugs

they

can

ask

you

to

take

a

drug

test

do

a

physical

test

a

field

impairment

test

for

example

walk

in

a

straight

line

then

turn

around

and

walk

back

You

can

be

arrested

if

you

fail

the

test

If

you

fail

a

breath

test

you

can

not

drive

your

car

until

you

’re

sober

You

can

ask

someone

else

to

collect

your

car

for

you

Minor

motoring

offences

The

police

can

give

you

a

fixed

penalty

notice

for

less

serious

traffic

offences

including

for

careless

or

inconsiderate

driving

using

a

mobile

phone

while

driving

not

wearing

a

seat

belt

driving

too

close

to

another

vehicle

You

can

be

fined

up

to

and

get

penalty

points

on

your

licence

if

you

get

a

fixed

penalty

notice

you

may

be

disqualified

from

driving

if

you

build

up

points

within

years

The

police

can

also

decide

to

take

no

action

issue

a

warning

offer

driver

training

charge

you

with

an

offence

You

can

choose

not

to

pay

the

fixed

penalty

if

you

believe

that

it

was

given

unjustly

but

you

’ll

have

to

argue

your

case

in

court

Faults

with

your

vehicle

If

your

vehicle

has

something

wrong

with

it

for

example

a

broken

brake

light

the

police

may

give

you

a

vehicle

defect

rectification

notice

You

’ll

need

to

get

your

vehicle

fixed

and

provide

proof

that

it

’s

been

fixed

for

example

a

receipt

for

the

work

from

a

mechanic

You

have

days

from

the

date

of

the

notice

to

show

the

proof

to

the

police

When

the

police

can

seize

your

vehicle

The

police

can

seize

a

vehicle

if

they

think

it

’s

being

used

in

a

way

that

causes

alarm

harassment

or

distress

for

example

careless

or

inconsiderate

driving

They

can

also

seize

a

vehicle

if

they

think

it

’s

being

driven

by

someone

who

does

not

have

a

proper

licence

or

insurance

dangerously

illegally

or

obstructively

parked

broken

down

or

abandoned

If

your

vehicle

is

seized

there

’s

a

release

fee

of

up

to

plus

a

storage

fee

of

for

every

day

or

part

day


Overview

You

have

the

right

to

ask

to

see

recorded

information

held

by

public

authorities

The

Freedom

of

Information

Act

FOIA

and

Freedom

of

Information

Scotland

Act

FOISA

give

you

the

right

to

see

information

If

you

ask

for

environmental

information

your

request

will

be

handled

under

the

Environmental

Regulations

EIRs

or

Environmental

Information

Scotland

Regulations

EISRs

Environmental

information

includes

things

like

carbon

emissions

or

the

environment

’s

effect

on

human

health

You

do

not

need

to

tell

the

organisation

which

law

or

regulations

you

’re

making

your

request

under

Personal

information

There

is

a

different

way

to

make

a

request

if

you

want

information

that

an

organisation

holds

about

you

This

includes

things

like

your

health

records

or

credit

reference

files

Organisations

you

can

ask

for

information

You

can

request

information

from

some

public

authorities

such

as

government

departments

devolved

administrations

other

public

bodies

and

committees

local

councils

schools

colleges

and

universities

the

NHS

including

hospitals

GPs

dentists

pharmacists

and

opticians

publicly

owned

companies

publicly

funded

museums

galleries

and

theatres

the

police

and

fire

services

registered

social

landlords

in

Scotland

You

can

make

an

environmental

information

request

to

private

or

public

companies

that

have

public

responsibilities

like

water

companies

If

you

’re

not

sure

if

the

organisation

is

one

you

can

make

a

request

to

check

with

the

information

commissioner

for

Scottish

public

authorities

you

can

search

on

the

Scottish

Information

Commissioner

’s

website

England

Wales

or

Northern

Ireland

and

organisations

that

cover

the

whole

of

the

UK

contact

the

Information

Commissioner

’s

Office

How

to

make

an

FOI

request

You

must

make

a

Freedom

of

Information

FOI

request

in

writing

You

can

do

it

by

letter

email

social

media

online

form

check

the

organisation

’s

website

or

the

government

department

’s

page

to

see

if

they

have

an

online

form

fax

If

you

can

not

make

your

request

in

writing

because

of

a

disability

contact

the

public

authority

They

should

help

you

to

make

the

request

another

way

for

example

over

the

phone

You

can

ask

for

environmental

information

in

writing

in

person

or

by

phone

Before

you

make

a

request

You

might

not

need

to

make

a

Freedom

of

Information

FOI

request

if

the

organisation

has

already

published

the

information

previously

responded

to

an

FOI

request

Check

their

website

for

responses

to

previous

FOI

requests

This

is

sometimes

known

as

a

disclosure

log

You

can

search

for

published

responses

to

FOI

requests

from

government

departments

agencies

and

arms

length

bodies

You

can

also

email

or

phone

the

organisation

to

ask

if

they

’ve

already

published

the

information

or

responded

to

an

FOI

request

What

to

include

You

should

give

your

name

not

needed

if

you

’re

asking

for

environmental

information

a

contact

postal

or

email

address

a

detailed

description

of

the

information

you

want

for

example

you

might

want

all

information

held

on

a

subject

or

just

a

summary

You

can

ask

for

information

in

a

particular

format

such

as

paper

or

electronic

copies

of

information

audio

format

large

print

When

you

’ll

get

a

response

The

organisation

should

send

you

the

information

within

working

days

of

receiving

your

request

Some

schools

are

allowed

more

time

during

school

holidays

In

Scotland

you

should

allow

extra

days

if

you

send

your

request

by

post

The

organisation

will

tell

you

when

to

expect

the

information

if

they

need

more

time

When

your

information

will

be

shared

If

you

’ve

sent

an

FOI

request

to

several

government

departments

they

may

share

your

name

and

request

between

them

This

is

to

help

deal

with

your

enquiry

more

effectively

No

other

details

will

be

shared

and

your

information

will

not

be

used

for

any

other

purpose

Costs

Most

requests

are

free

but

you

might

be

asked

to

pay

a

small

amount

for

photocopies

or

postage

The

organisation

will

tell

you

if

you

have

to

pay

anything

Check

the

copyright

status

of

information

you

receive

if

you

plan

to

reproduce

it

If

your

request

is

turned

down

Some

sensitive

information

is

not

available

to

members

of

the

public

If

this

applies

an

organisation

must

tell

you

why

they

can

not

give

you

some

or

all

of

the

information

you

requested

They

might

ask

you

to

be

more

specific

so

they

can

provide

just

the

information

you

need

An

organisation

can

also

refuse

your

Freedom

of

Information

FOI

request

if

getting

information

will

cost

more

than

or

if

the

organisation

is

a

government

department

Parliament

or

part

of

the

armed

forces

the

Northern

Ireland

Assembly

or

the

Welsh

Assembly

based

in

Scotland

An

organisation

can

refuse

your

request

for

environmental

information

if

they

think

the

cost

of

getting

the

information

is

too

high

Reviews

and

complaints

If

an

organisation

does

not

provide

you

with

the

information

you

requested

you

should

first

ask

them

to

review

their

decision

If

you

’re

not

satisfied

with

the

organisation

’s

response

you

can

complain

or

appeal

to

the

information

commissioner

for

England

Wales

or

Northern

Ireland

and

organisations

that

cover

the

whole

of

the

UK

complain

to

the

Information

Commissioner

’s

Office

Scottish

public

authorities

make

an

appeal

to

the

Scottish

Information

Commissioner


Trains

You

can

give

National

Rail

train

companies

advance

notice

if

you

think

you

’ll

need

any

help

from

staff

You

can

also

check

if

a

station

has

accessible

facilities

Wheelchairs

on

trains

On

mainline

intercity

suburban

and

cross

country

trains

there

’s

space

for

your

wheelchair

Put

your

chair

in

this

space

and

use

the

brakes

or

switch

your

wheelchair

’s

power

off

when

the

train

’s

moving

How

to

get

help

All

licensed

train

companies

must

be

able

to

tell

you

what

services

and

facilities

are

available

how

to

get

assistance

including

when

there

are

disruptions

This

is

called

an

Accessible

Travel

Policy

ATP

You

can

get

a

copy

of

an

ATP

from

the

train

company

Disabled

person

’s

railcard

If

you

’re

eligible

you

can

get

up

to

a

third

off

rail

tickets

by

applying

for

a

disabled

person

’s

railcard

You

must

provide

evidence

of

a

relevant

disability

Report

a

problem

If

you

’re

unhappy

with

the

help

you

get

complain

to

the

train

company

directly

If

you

can

not

resolve

the

complaint

you

may

be

able

to

complain

to

the

Rail

Ombudsman

They

can

only

consider

complaints

about

companies

that

have

joined

the

Rail

Ombudsman

scheme

Planes

Tell

your

airline

at

least

hours

before

departure

if

you

’ll

need

help

Airlines

and

airports

have

different

facilities

for

disabled

people

Find

out

from

your

airport

or

airline

if

they

have

the

facilities

you

need

for

example

a

toilet

with

disabled

access

Help

at

the

airport

If

you

have

a

sensory

physical

or

learning

disability

which

affects

your

mobility

when

using

transport

at

airports

in

the

UK

and

EU

you

have

the

right

to

help

at

specific

arrival

points

such

as

at

terminal

entrances

at

transport

interchanges

and

in

car

parks

help

to

reach

check

in

help

with

registration

at

check

in

help

with

moving

through

the

airport

if

you

need

it

including

to

toilets

help

to

board

the

plane

You

’ll

also

have

the

right

to

help

because

of

your

age

or

a

temporary

illness

or

injury

for

example

if

you

’ve

broken

your

leg

and

it

’s

in

a

cast

You

can

travel

with

up

to

items

of

mobility

equipment

free

of

charge

if

you

’re

disabled

This

will

not

count

as

part

of

your

baggage

allowance

Help

on

the

plane

If

you

have

a

sensory

physical

or

learning

disability

which

affects

your

mobility

on

a

flight

in

the

UK

and

EU

you

have

the

right

to

get

information

about

your

flight

in

a

way

you

understand

it

help

to

find

a

seat

that

is

suited

to

your

needs

help

to

move

around

the

plane

including

to

toilets

Taking

your

wheelchair

on

the

plane

You

can

not

take

your

own

wheelchair

into

the

passenger

cabin

of

a

plane

it

will

be

stored

in

the

hold

Speak

to

your

airline

to

find

out

what

help

they

’ll

provide

when

boarding

Tell

your

airline

travel

agent

or

tour

operator

as

soon

as

possible

if

you

’re

taking

on

a

battery

powered

wheelchair

or

mobility

aid

Travelling

with

a

companion

You

must

travel

with

a

companion

if

you

’re

not

self

reliant

for

example

if

you

need

help

with

feeding

breathing

using

medication

or

using

the

toilet

The

airline

you

’re

flying

with

will

do

their

best

to

make

sure

you

sit

next

to

each

other

so

long

as

you

tell

them

at

least

hours

before

departure

Travelling

with

an

assistance

dog

You

have

the

right

to

travel

with

your

assistance

dog

You

’ll

need

to

follow

the

rules

on

pet

travel

Report

a

problem

If

you

’re

unhappy

with

the

help

you

get

complain

to

the

airport

or

airline

directly

If

you

can

not

resolve

the

problem

with

them

you

can

complain

to

either

an

alternative

dispute

resolution

ADR

body

the

Civil

Aviation

Authority

CAA

if

the

airline

or

airport

does

not

have

an

agreement

with

an

ADR

Cars

buses

and

coaches

Find

out

what

you

need

to

do

if

you

’re

driving

and

you

have

a

medical

condition

or

disability

for

example

learning

to

drive

and

getting

insured

You

may

be

able

to

get

a

Blue

Badge

so

you

can

park

closer

to

where

you

want

to

go

The

Motability

Scheme

The

Motability

Scheme

can

help

you

with

leasing

a

car

powered

wheelchair

or

scooter

Buses

and

coaches

You

can

get

a

bus

pass

for

free

travel

if

you

’re

disabled

Passes

from

councils

in

England

can

be

used

anywhere

in

England

at

any

time

on

a

Saturday

Sunday

or

bank

holiday

from

to

pm

on

any

other

day

For

travel

outside

of

these

times

contact

the

relevant

council

Help

getting

on

and

off

The

law

says

bus

and

coach

drivers

must

give

reasonable

assistance

to

disabled

people

for

example

by

helping

them

get

on

and

off

the

bus

or

coach

This

does

not

mean

physically

lifting

passengers

or

heavy

mobility

equipment

If

you

need

help

to

get

on

and

off

a

coach

you

should

ask

for

this

when

you

book

your

ticket

Report

a

problem

If

you

’re

unhappy

with

the

help

you

get

complain

to

the

bus

or

coach

service

operator

directly

If

you

can

not

resolve

the

problem

with

the

operator

contact

Bus

Users

UK

for

complaints

about

services

outside

of

London

London

TravelWatch

for

complaints

about

services

in

London

your

local

government

ombudsman

for

complaints

about

bus

passes

Taxis

and

minicabs

Licensed

taxis

can

be

hailed

on

the

street

picked

up

at

ranks

or

pre

booked

but

you

can

only

pre

book

minicabs

also

called

private

hire

vehicles

Wheelchair

access

In

some

areas

mainly

larger

cities

licensed

taxis

have

to

be

wheelchair

accessible

To

find

out

if

there

are

accessible

taxis

near

you

contact

the

taxi

licensing

office

at

your

local

council

London

taxis

In

London

all

black

cabs

are

wheelchair

accessible

Some

of

the

newer

black

cabs

are

also

fitted

with

induction

loops

and

intercoms

for

hearing

aid

users

Assistance

dogs

If

you

travel

with

an

assistance

dog

they

must

be

allowed

into

the

taxi

or

minicab

with

you

unless

the

driver

has

an

exemption

certificate

This

can

be

issued

if

they

’ve

got

a

medical

condition

made

worse

by

contact

with

dogs

A

driver

with

an

exemption

certificate

will

have

a

Notice

of

Exemption

notice

on

their

vehicle

windscreen

It

’s

illegal

to

be

charged

extra

to

travel

in

a

taxi

or

minicab

with

an

assistance

dog

Otherwise

the

driver

could

be

fined

up

to

The

following

types

of

dog

can

be

taken

with

you

in

taxis

or

minicabs

guide

dogs

hearing

dogs

assistance

dogs

trained

by

Dogs

for

the

Disabled

Support

Dogs

or

Canine

Partners

Travelling

with

your

dog

Taxi

and

private

hire

vehicle

drivers

have

been

told

how

to

identify

assistance

dogs

Your

assistance

dog

should

wear

its

harness

or

identification

jacket

when

you

are

travelling

with

it

If

an

identification

card

was

issued

for

the

dog

this

should

also

be

carried

Dogs

should

remain

on

the

floor

and

under

control

at

all

times

If

your

dog

causes

any

damage

to

the

vehicle

the

driver

could

ask

you

to

pay

for

it

Report

a

problem

As

well

as

the

rules

on

wheelchairs

and

assistance

dogs

all

taxi

and

minicab

drivers

must

make

sure

they

do

not

discriminate

against

you

and

can

not

treat

you

less

favourably

than

other

customers

They

should

also

make

any

reasonable

adjustments

to

their

service

for

you

to

make

your

journey

easier

You

should

report

any

problems

to

the

taxi

licensing

office

at

your

local

council

Ships

You

can

get

help

if

you

’re

disabled

and

travelling

on

any

of

the

following

a

cruise

ship

that

’s

leaving

from

a

port

within

the

UK

a

ferry

that

’s

leaving

from

or

going

to

a

port

within

the

UK

a

local

ferry

service

for

example

by

river

bus

If

you

need

to

make

specific

arrangements

for

your

journey

for

example

if

you

have

certain

accommodation

or

seating

requirements

you

should

tell

the

cruise

line

ferry

service

travel

agent

or

tour

operator

at

least

hours

before

departure

Travelling

with

a

carer

You

should

let

the

cruise

line

or

ferry

service

know

if

you

need

to

travel

with

a

carer

On

a

ferry

your

carer

might

be

able

to

travel

for

free

Help

getting

on

and

off

Tell

the

cruise

line

or

ferry

service

at

least

hours

before

departure

if

you

need

help

getting

on

and

off

the

ship

Report

a

problem

If

you

’re

unhappy

with

the

help

you

get

complain

to

the

cruise

line

or

ferry

service

company

directly

If

it

can

not

be

resolved

you

can

contact

an

independent

organisation

to

look

into

your

complaint

In

England

or

Wales

you

can

contact

Association

of

British

Travel

Agents

ABTA

for

complaints

about

ferries

London

Travel

Watch

for

complaints

about

London

River

Bus

services

Cruise

Line

International

Association

CLIA

for

complaints

about

cruises

In

Scotland

you

can

contact

Transport

Scotland

In

Northern

Ireland

you

can

contact

the

Consumer

Council

of

Northern

Ireland

Wheelchairs

Shopmobility

lends

wheelchairs

and

powered

scooters

to

people

who

are

disabled

so

they

can

shop

or

visit

leisure

facilities

in

a

town

city

or

shopping

centre