Overview

Disability

premiums

are

extra

amounts

of

money

added

to

your

Income

Support

income

based

Jobseeker

’s

Allowance

JSA

income

related

Employment

and

Support

Allowance

ESA

Housing

Benefit

Any

money

you

get

is

added

to

your

benefit

payments

automatically

so

you

usually

do

not

have

to

apply

for

a

disability

premium

This

guide

is

also

available

in

Welsh

Cymraeg

There

are

types

of

disability

premium

for

adults

disability

premium

enhanced

disability

premium

severe

disability

premium

You

can

get

more

than

one

premium

at

a

time

What

you

'll

get

You

can

get

the

disability

premium

on

its

own

You

might

get

the

severe

or

enhanced

disability

premium

as

well

if

you

’re

eligible

for

them

If

you

get

income

related

Employment

and

Support

Allowance

ESA

you

can

not

get

the

disability

premium

but

you

may

still

qualify

for

the

severe

and

enhanced

premiums

Disability

premium

You

’ll

get

a

week

for

a

single

person

a

week

for

a

couple

Severe

disability

premium

You

’ll

get

a

week

for

a

single

person

a

week

for

a

couple

if

you

’re

both

eligible

Some

couples

will

be

eligible

for

the

lower

amount

of

a

week

instead

Enhanced

disability

premium

You

’ll

get

a

week

for

a

single

person

a

week

for

a

couple

if

at

least

one

of

you

is

eligible

How

you

’re

paid

All

benefits

pensions

and

allowances

are

paid

into

an

account

such

as

your

bank

account

There

is

a

limit

on

the

total

amount

of

benefit

that

most

people

aged

to

under

State

Pension

age

can

get

This

is

called

a

benefit

cap

Eligibility

Disability

premium

payments

can

be

added

to

your

Income

Support

income

based

Jobseeker

’s

Allowance

JSA

income

related

Employment

and

Support

Allowance

ESA

housing

benefit

You

usually

need

to

be

eligible

for

the

disability

premium

to

qualify

for

the

severe

or

enhanced

premiums

If

you

get

income

related

Employment

and

Support

Allowance

ESA

you

can

only

get

the

severe

or

enhanced

premium

Use

a

benefits

calculator

to

check

your

eligibility

Disability

premium

You

or

your

partner

must

be

under

pension

credit

age

and

either

registered

blind

or

getting

Disability

Living

Allowance

DLA

Personal

Independence

Payment

PIP

Armed

Forces

Independence

Payment

AFIP

Working

Tax

Credit

with

a

disability

element

Attendance

Allowance

Constant

Attendance

Allowance

War

Pensioners

Mobility

Supplement

Severe

Disablement

Allowance

Incapacity

Benefit

If

you

do

not

qualify

you

may

still

get

the

premium

if

you

’ve

been

unable

to

work

for

at

least

a

year

Severe

disability

premium

You

must

get

the

disability

premium

or

income

related

ESA

and

one

of

the

following

qualifying

benefits

PIP

daily

living

component

AFIP

DLA

care

component

at

the

middle

or

highest

rate

Attendance

Allowance

or

Constant

Attendance

Allowance

paid

with

Industrial

Injuries

Disablement

Benefit

or

War

Pension

You

usually

can

not

have

anyone

aged

or

over

living

with

you

unless

they

’re

in

one

of

these

situations

they

get

a

qualifying

benefit

they

’re

registered

blind

they

’re

a

boarder

or

subtenant

but

not

a

close

relative

they

make

separate

payments

to

the

landlord

You

can

not

get

the

severe

disability

premium

if

someone

is

getting

Carer

’s

Allowance

or

the

carers

element

of

Universal

Credit

for

looking

after

you

If

you

’re

in

a

couple

You

’ll

get

the

higher

amount

of

severe

disability

premium

if

both

you

and

your

partner

are

eligible

You

can

get

the

lower

amount

if

someone

gets

Carers

Allowance

or

the

carers

element

of

Universal

Credit

for

looking

after

only

one

of

you

only

one

of

you

meets

the

eligibility

criteria

and

the

other

is

registered

blind

Enhanced

disability

premium

To

get

this

you

must

be

under

pension

credit

age

You

must

get

the

disability

premium

or

income

related

ESA

and

one

of

the

following

PIP

daily

living

component

at

the

higher

enhanced

rate

AFIP

DLA

care

component

at

the

highest

rate

You

’ll

also

get

this

if

you

’re

in

the

support

group

for

income

related

ESA

How

to

claim

You

do

not

have

to

claim

disability

premium

If

you

’re

eligible

it

’s

automatically

added

to

your

Income

Support

Jobseeker

’s

Allowance

JSA

Employment

and

Support

Allowance

ESA

housing

benefit

Contact

your

local

Jobcentre

Plus

if

it

has

not

been

paid

If

you

disagree

with

a

decision

You

can

challenge

a

decision

about

your

claim

This

is

called

asking

for

mandatory

reconsideration


Overview

You

may

still

be

able

to

claim

some

benefits

if

you

travel

or

move

abroad

or

if

you

’re

already

living

abroad

What

you

’re

entitled

to

depends

on

where

you

’re

going

and

how

long

for

Who

to

contact

if

you

’re

going

abroad

Tell

your

local

Jobcentre

Plus

or

the

office

that

pays

your

benefit

if

you

’re

going

abroad

If

it

’s

a

temporary

move

tell

them

when

you

’re

coming

back

You

must

also

tell

HMRC

if

you

’re

leaving

the

UK

Claiming

when

abroad

If

you

’re

going

to

or

are

already

living

in

a

European

Economic

Area

EEA

country

or

a

country

with

a

special

agreement

with

the

UK

you

may

be

able

to

claim

UK

based

benefits

benefits

provided

by

the

country

you

’re

going

to

You

can

also

claim

your

State

Pension

abroad

Claiming

benefits

in

an

EEA

country

or

Switzerland

If

you

’re

living

in

or

planning

to

go

to

an

EEA

country

or

Switzerland

you

may

be

able

to

get

some

UK

benefits

Find

out

if

you

can

get

benefits

in

the

EEA

or

Switzerland

When

you

get

your

payment

The

date

you

get

your

payment

depends

on

which

benefit

you

claim

If

you

live

abroad

and

your

payment

is

due

in

the

same

week

as

a

US

bank

holiday

it

could

arrive

one

day

late

This

is

because

a

US

company

processes

these

payments

Benefit

fraud

You

’re

committing

benefit

fraud

if

you

do

not

tell

the

office

that

pays

your

benefit

you

’re

going

abroad

even

if

it

’s

just

for

a

visit

deliberately

do

not

report

a

change

in

your

circumstances

while

abroad

like

buying

a

property

working

or

claiming

a

pension

or

benefit

from

another

country

are

dishonest

in

order

to

get

benefits

like

continuing

to

claim

the

pension

or

benefit

of

someone

who

has

died

overseas

Where

you

can

claim

benefits

European

Economic

Area

EEA

countries

If

you

’re

living

in

or

planning

to

go

to

an

EEA

country

or

Switzerland

you

may

be

able

to

get

some

UK

benefits

Find

out

if

you

can

get

benefits

in

the

EEA

or

Switzerland

Other

countries

with

UK

benefits

arrangements

The

following

countries

have

social

security

agreements

with

the

UK

Barbados

Bermuda

Bosnia

and

Herzegovina

Canada

Channel

Islands

Gibraltar

Israel

Jamaica

Kosovo

Mauritius

Montenegro

New

Zealand

North

Macedonia

the

Philippines

Serbia

Turkey

USA

You

may

be

able

to

claim

certain

benefits

in

these

countries

but

it

will

depend

on

the

particular

country

Jobseeker

's

Allowance

There

are

different

types

of

Jobseeker

’s

Allowance

JSA

new

style

JSA

contribution

based

JSA

income

based

JSA

You

can

not

get

income

based

JSA

abroad

You

may

get

new

style

JSA

or

contribution

based

JSA

in

the

European

Economic

Area

EEA

or

Switzerland

for

up

to

months

if

you

are

entitled

to

it

on

the

day

you

go

abroad

register

as

a

jobseeker

at

least

weeks

before

you

leave

are

looking

for

work

in

the

UK

up

to

the

day

you

leave

are

going

abroad

to

look

for

work

register

at

the

equivalent

of

a

Jobcentre

in

the

country

you

’re

going

to

follow

the

other

country

’s

rules

on

registering

and

looking

for

work

are

covered

by

the

Withdrawal

Agreement

Find

out

if

you

can

get

JSA

in

the

EEA

or

Switzerland

Moving

to

a

country

not

in

the

EEA

Some

countries

outside

the

EEA

have

social

security

agreements

with

the

UK

This

means

that

if

you

’ve

paid

enough

National

Insurance

contributions

in

the

UK

you

may

be

able

to

get

unemployment

benefits

in

Bosnia

and

Herzegovina

Channel

Islands

Kosovo

Macedonia

Montenegro

New

Zealand

Serbia

Help

and

advice

on

JSA

Maternity

and

childcare

benefits

Statutory

Maternity

Pay

SMP

If

you

work

for

a

UK

employer

in

the

European

Economic

Area

EEA

or

Switzerland

you

may

get

SMP

as

long

as

you

’re

eligible

Find

out

if

you

can

get

Statutory

Maternity

Pay

in

the

EEA

or

Switzerland

If

you

work

in

a

different

country

you

can

still

get

SMP

as

long

as

your

employer

pays

UK

National

Insurance

contributions

for

you

Talk

to

your

employer

about

claiming

SMP

Maternity

Allowance

If

you

can

not

get

SMP

you

might

be

eligible

for

Maternity

Allowance

If

you

’re

eligible

you

may

get

Maternity

Allowance

in

an

EEA

country

or

Switzerland

Find

out

if

you

can

get

Maternity

Allowance

in

the

EEA

or

Switzerland

You

may

also

be

able

to

claim

it

in

Barbados

Bosnia

and

Herzegovina

Channel

Islands

Gibraltar

Israel

Kosovo

Macedonia

Montenegro

Serbia

Turkey

Ask

your

local

Jobcentre

Plus

for

more

information

Child

related

benefits

You

may

also

get

the

following

in

an

EEA

country

or

Switzerland

if

you

’re

eligible

Child

Benefit

tax

credits

Guardian

’s

Allowance

you

can

claim

this

if

you

’re

getting

Child

Benefit

for

a

child

whose

parents

have

both

died

Illness

and

injury

benefits

Statutory

Sick

Pay

SSP

You

can

get

SSP

if

you

’re

eligible

and

either

of

the

following

apply

you

work

for

a

UK

employer

in

the

European

Economic

Area

EEA

or

Switzerland

you

work

outside

the

EEA

and

your

employer

pays

National

Insurance

contributions

for

you

Contact

your

employer

to

claim

SSP

Employment

and

Support

Allowance

ESA

You

can

get

ESA

for

up

to

weeks

if

you

go

abroad

Talk

to

your

local

Jobcentre

Plus

before

you

go

Going

abroad

for

more

than

weeks

but

less

than

a

year

Tell

your

local

Jobcentre

Plus

if

you

’re

going

abroad

for

more

than

weeks

You

can

carry

on

getting

contribution

based

ESA

for

up

to

weeks

if

you

’re

going

abroad

for

medical

treatment

for

yourself

or

your

child

It

does

not

matter

which

country

you

go

to

Going

abroad

for

more

than

a

year

You

may

get

contribution

based

ESA

in

the

EEA

or

Switzerland

if

you

are

eligible

have

paid

enough

National

Insurance

contributions

are

covered

by

the

Withdrawal

Agreement

Find

out

if

you

can

get

contribution

based

ESA

in

the

EEA

or

Switzerland

Help

and

advice

on

ESA

Industrial

Injuries

Disablement

Benefit

IIDB

If

you

’re

getting

Industrial

Injuries

Benefit

for

work

related

accidents

and

illnesses

you

can

still

get

this

abroad

Contact

the

office

dealing

with

your

benefit

if

you

’re

still

in

the

UK

or

the

International

Pension

Centre

if

you

’re

living

abroad

Help

and

advice

on

IIDB

Benefits

for

carers

and

people

with

disabilities

What

you

can

claim

depends

on

which

benefit

you

’re

claiming

where

you

’re

going

and

for

how

long

Going

abroad

temporarily

You

can

claim

the

following

benefits

if

you

’re

going

abroad

for

up

to

weeks

or

weeks

if

it

’s

for

medical

treatment

Attendance

Allowance

Disability

Living

Allowance

Personal

Independence

Payment

You

can

carry

on

claiming

Carer

’s

Allowance

if

you

take

up

to

weeks

holiday

out

of

a

week

period

Tell

the

office

that

deals

with

your

benefit

that

you

’ll

be

away

Going

abroad

permanently

to

an

EEA

country

or

Switzerland

You

or

a

family

member

may

be

able

to

claim

benefits

if

you

work

in

the

UK

or

pay

National

Insurance

in

the

UK

because

of

work

have

paid

enough

National

Insurance

to

qualify

for

contribution

based

benefits

are

getting

State

Pension

Industrial

Injuries

Benefit

contribution

based

ESA

or

bereavement

benefits

are

covered

by

the

Withdrawal

Agreement

If

you

’re

eligible

then

you

may

be

able

to

claim

Disability

Living

Allowance

care

component

Personal

Independence

Payment

living

component

Attendance

Allowance

or

Carer

’s

Allowance

You

can

not

claim

Disability

Living

Allowance

mobility

component

and

Personal

Independence

Payment

mobility

component

abroad

Find

out

if

you

can

get

benefits

in

an

EEA

country

or

Switzerland

If

you

already

live

in

an

EEA

country

or

Switzerland

You

do

not

need

to

have

claimed

in

the

UK

before

you

moved

But

you

must

be

habitually

resident

in

the

EEA

country

or

Switzerland

have

a

genuine

link

with

the

UK

social

security

system

for

example

you

’ve

lived

or

worked

in

the

UK

be

covered

by

the

Withdrawal

Agreement

Find

out

if

you

can

get

benefits

in

an

EEA

country

or

Switzerland

Make

a

claim

or

change

your

details

To

make

a

claim

or

change

any

personal

details

such

as

your

address

or

bank

account

write

to

the

Exportability

Team

that

deals

with

the

benefit

you

are

claiming

If

you

’re

making

a

claim

your

letter

should

say

what

benefits

you

want

to

claim

where

you

live

Attendance

Allowance

Exportability

Team

Disability

Living

Allowance

Exportability

Team

Personal

Independence

Payment

Exportability

Team

Carer

’s

Allowance

You

can

claim

Carer

’s

Allowance

or

report

a

change

of

circumstances

online

You

can

also

write

to

the

Carers

Allowance

Exportability

Team

Help

and

advice

Contact

the

Disability

Benefits

Exportability

Team

about

Disability

Living

Allowance

Attendance

Allowance

and

Personal

Independence

Payment

If

you

have

a

general

enquiry

about

Carer

’s

Allowance

contact

the

Carer

’s

Allowance

Unit

If

you

’re

a

British

Sign

Language

BSL

user

you

can

use

the

video

relay

service

It

’s

available

Monday

to

Friday

am

to

pm

check

you

can

use

the

service

Winter

Fuel

Payments

You

may

be

able

to

claim

a

Winter

Fuel

Payment

if

all

of

the

following

apply

you

were

born

on

or

before

October

you

live

in

Switzerland

or

a

European

Economic

Area

EEA

country

except

for

Cyprus

France

Gibraltar

Greece

Malta

Portugal

or

Spain

you

have

a

genuine

and

sufficient

link

to

the

UK

this

can

include

having

lived

or

worked

in

the

UK

and

having

family

in

the

UK

you

’re

covered

by

the

Withdrawal

Agreement

You

do

not

need

to

have

claimed

Winter

Fuel

Payments

in

the

UK

before

you

go

abroad

Find

out

if

you

can

get

Winter

Fuel

Payments

in

an

EEA

country

or

Switzerland

Bereavement

benefits

If

you

’re

already

getting

a

bereavement

benefit

when

you

move

abroad

you

’ll

still

get

it

it

does

not

matter

where

you

move

to

You

may

be

able

to

make

a

new

claim

if

you

live

in

certain

countries

outside

the

UK

European

Economic

Area

EEA

countries

Switzerland

and

Gibraltar

If

you

live

in

an

EEA

country

Switzerland

or

Gibraltar

and

you

’re

eligible

you

may

be

able

to

claim

the

following

Bereavement

Support

Payment

Widowed

Parent

’s

Allowance

Find

out

if

you

can

get

bereavement

benefits

in

an

EEA

country

or

Switzerland

Countries

outside

the

EEA

You

may

also

be

able

to

claim

bereavement

benefits

in

some

countries

outside

the

EEA

Bereavement

Support

Payment

Barbados

Bosnia

and

Herzegovina

Channel

Islands

Israel

Jamaica

Kosovo

Macedonia

Montenegro

New

Zealand

the

Philippines

Serbia

Turkey

USA

Widowed

Parent

’s

Allowance

Barbados

Bermuda

Bosnia

and

Herzegovina

Channel

Islands

Israel

Jamaica

Kosovo

Macedonia

Mauritius

Montenegro

New

Zealand

the

Philippines

Serbia

Turkey

USA

The

rate

and

eligibility

criteria

may

vary

between

countries

Help

and

advice

on

bereavement

benefits


Overview

You

can

appeal

a

decision

about

your

entitlement

to

benefits

for

example

Personal

Independence

Payment

PIP

Employment

and

Support

Allowance

ESA

and

Universal

Credit

There

’s

a

different

process

if

you

live

in

Northern

Ireland

Appeals

are

decided

by

the

Social

Security

and

Child

Support

Tribunal

The

tribunal

is

impartial

and

independent

of

government

The

tribunal

will

listen

to

both

sides

before

making

a

decision

This

guide

is

also

available

in

Welsh

Cymraeg

How

to

appeal

Before

you

appeal

you

must

usually

ask

for

the

decision

about

your

benefits

to

be

looked

at

again

this

is

called

mandatory

reconsideration

If

you

do

not

need

to

do

this

your

decision

letter

will

say

that

you

can

appeal

straight

away

The

letter

will

explain

why

you

do

not

need

a

mandatory

reconsideration

include

this

when

you

submit

your

appeal

Appeal

to

the

tribunal

within

one

month

of

getting

your

mandatory

reconsideration

decision

If

you

start

your

appeal

after

a

month

you

’ll

have

to

explain

why

you

did

not

do

it

earlier

Your

appeal

might

not

be

accepted

After

you

submit

your

appeal

you

can

provide

evidence

to

the

tribunal

Your

appeal

will

be

decided

at

a

tribunal

hearing

Benefit

decisions

you

can

appeal

You

can

appeal

a

decision

about

hours

free

childcare

scheme

Attendance

Allowance

Bereavement

Support

Payment

Budgeting

Loans

Carer

’s

Allowance

Child

Benefit

Cold

Weather

Payment

Compensation

Recovery

Unit

Contracted

Out

Employment

Group

Disability

Living

Allowance

DLA

Disability

Working

Allowance

Employment

and

Support

Allowance

ESA

Funeral

Expenses

Payment

Health

in

Pregnancy

Grant

Home

Responsibilities

Protection

Housing

Benefit

Incapacity

Benefit

Income

Support

Industrial

Death

Benefit

Industrial

Injuries

Disablement

Benefit

Jobseeker

’s

Allowance

Maternity

Allowance

Pension

Credit

Personal

Independence

Payment

PIP

Retirement

Pension

Severe

Disablement

Allowance

Sure

Start

Maternity

Grant

Tax

credits

Tax

Free

Childcare

Universal

Credit

Widowed

Parent

’s

Allowance

Winter

Fuel

Payment

Check

any

letters

you

’ve

received

about

your

benefit

if

you

do

not

know

the

exact

name

Submit

your

appeal

You

can

appeal

a

decision

about

your

entitlement

to

benefits

for

example

Personal

Independence

Payment

PIP

Employment

and

Support

Allowance

ESA

or

Universal

Credit

You

must

ask

for

the

decision

about

your

benefits

to

be

looked

at

again

before

you

can

appeal

unless

your

decision

letter

says

you

do

not

need

a

mandatory

reconsideration

You

’ll

need

your

National

Insurance

number

the

details

of

the

representative

helping

with

your

appeal

if

you

’re

using

one

your

mandatory

reconsideration

notice

you

get

this

after

you

ask

for

the

benefit

decision

to

be

looked

at

again

If

you

do

not

need

a

mandatory

reconsideration

your

decision

letter

will

say

why

Include

this

explanation

when

you

submit

your

appeal

You

’ll

need

to

choose

whether

you

want

to

go

to

the

tribunal

hearing

to

explain

your

appeal

in

person

If

you

do

not

attend

your

appeal

will

be

decided

on

your

appeal

form

and

any

supporting

evidence

you

provide

Start

now

You

can

only

access

the

service

’s

web

chat

if

you

’re

using

Google

Chrome

Mozilla

Firefox

or

Safari

You

can

access

everything

else

in

the

service

using

any

browser

Continue

with

an

existing

appeal

Sign

in

to

continue

with

your

saved

benefit

appeal

application

Appealing

by

post

Use

form

to

appeal

a

Universal

Credit

ESA

or

PIP

decision

by

post

Help

with

your

appeal

You

can

appoint

someone

as

a

representative

to

help

you

with

your

appeal

A

representative

can

help

you

submit

your

appeal

or

prepare

your

evidence

act

on

your

behalf

give

you

advice

Anyone

can

be

a

representative

including

friends

and

family

You

might

also

be

able

to

find

a

representative

through

a

library

or

from

an

organisation

in

your

area

that

gives

advice

on

claiming

benefits

such

as

Citizens

Advice

Your

representative

will

have

permission

to

act

on

your

behalf

for

example

to

respond

to

letters

They

’ll

be

sent

all

the

information

about

your

appeal

including

any

medical

evidence

To

register

a

representative

you

can

either

name

your

representative

when

you

submit

your

appeal

register

a

representative

at

any

point

after

you

submit

your

appeal

Write

to

HMCTS

Benefit

Appeals

to

register

a

representative

after

you

submit

your

appeal

Contact

the

benefit

appeals

helpline

if

you

need

more

help

submitting

an

appeal

After

you

submit

your

appeal

Your

appeal

will

be

sent

to

the

department

that

made

the

decision

about

your

entitlement

to

benefits

They

’ll

respond

to

your

appeal

explaining

why

they

made

the

decision

You

’ll

get

a

copy

of

the

response

Providing

evidence

You

can

provide

evidence

to

help

the

tribunal

understand

your

condition

or

circumstances

so

they

can

make

a

decision

Evidence

can

include

a

letter

from

a

doctor

or

someone

who

knows

you

You

’ll

be

told

where

to

send

your

evidence

after

you

submit

your

appeal

Send

it

as

soon

as

you

can

so

the

tribunal

have

time

to

read

it

before

the

hearing

The

hearing

Your

appeal

is

decided

at

a

tribunal

hearing

You

’ll

get

the

decision

by

post

after

the

hearing

You

may

get

a

decision

on

the

day

if

you

go

to

the

hearing

How

long

it

takes

It

usually

takes

up

to

months

for

an

appeal

to

be

heard

by

the

tribunal

Your

appeal

might

be

delayed

unless

you

send

any

evidence

as

soon

as

you

can

before

the

hearing

arrive

at

the

hearing

on

time

if

you

’re

attending

register

your

representative

as

soon

as

you

can

if

you

’re

using

one

What

happens

at

the

hearing

Submit

any

evidence

as

soon

as

possible

before

the

hearing

so

the

tribunal

have

time

to

read

it

Evidence

will

usually

be

shared

with

all

parties

including

your

representative

if

you

’re

using

one

A

judge

and

one

or

two

experts

will

make

a

decision

about

the

case

Who

the

experts

are

depends

on

what

benefit

you

’re

appealing

The

judge

and

experts

are

impartial

and

independent

of

government

The

tribunal

must

follow

the

rules

in

the

Tribunal

Procedure

First

tier

Tribunal

Social

Entitlement

Chamber

Rules

If

you

attend

the

hearing

You

’ll

have

to

the

opportunity

to

explain

your

appeal

You

’ll

be

asked

questions

about

your

condition

or

circumstances

by

the

judge

or

the

experts

The

department

that

made

the

original

decision

may

also

be

at

the

hearing

They

may

ask

questions

but

they

’re

not

part

of

the

tribunal

and

do

not

decide

the

result

of

the

appeal

You

can

get

support

during

the

hearing

for

example

an

interpreter

hearing

loop

or

accessible

tribunal

room

You

can

request

support

when

you

make

an

appeal

You

can

not

use

your

own

interpreter

during

the

hearing

Claiming

expenses

You

may

be

able

to

claim

for

reasonable

expenses

for

going

to

the

tribunal

for

example

travel

expenses

to

cover

your

fare

if

you

get

there

using

public

transport

travel

expenses

of

per

mile

if

you

drive

plus

per

mile

for

up

to

passengers

meals

if

you

’re

away

for

more

than

hours

for

more

than

hours

or

for

more

than

hours

loss

of

earnings

if

you

’re

away

from

work

for

up

to

hours

or

for

hours

or

more

care

expenses

up

to

the

National

Minimum

Wage

for

example

for

a

childminder

The

clerk

will

help

you

fill

in

a

claim

form

when

you

go

to

the

hearing

You

’ll

need

to

include

proof

for

example

receipts

a

letter

from

your

employer

for

loss

of

earnings

If

you

're

unhappy

with

the

tribunal

's

decision

You

may

be

able

to

get

a

decision

cancelled

set

aside

appeal

to

the

Upper

Tribunal

Administrative

Appeals

Chamber

Your

decision

letter

has

more

information

Get

a

decision

set

aside

You

’ll

be

told

how

to

get

a

decision

set

aside

cancelled

if

you

think

there

’s

been

a

mistake

in

the

process

Contact

Citizens

Advice

if

you

need

help

Appeal

to

the

Upper

Tribunal

Administrative

Appeals

Chamber

You

can

only

appeal

to

the

Upper

Tribunal

Administrative

Appeals

Chamber

if

you

think

the

decision

was

wrong

for

a

legal

reason

for

example

if

the

tribunal

did

not

give

proper

reasons

for

its

decision

or

back

up

the

decision

with

facts

apply

the

law

properly

You

may

be

able

to

get

legal

aid

when

you

appeal

to

the

Upper

Tribunal

Administrative

Appeals

Chamber

this

can

help

pay

for

legal

advice

Contact

Citizens

Advice

if

you

need

help

You

must

then

follow

steps

Ask

the

Social

Security

and

Child

Support

Tribunal

for

full

written

reasons

known

as

a

statement

of

reasons

within

one

month

of

the

date

of

the

decision

The

decision

letter

will

tell

you

how

to

do

this

Ask

the

Social

Security

and

Child

Support

Tribunal

for

permission

to

appeal

to

the

Upper

Tribunal

Administrative

Appeals

Chamber

If

the

Social

Security

and

Child

Support

Tribunal

refuses

ask

the

Upper

Tribunal

Administrative

Appeals

Chamber

for

permission

to

appeal


How

it

works

You

can

apply

for

new

style

Jobseeker

’s

Allowance

JSA

to

help

you

when

you

’re

looking

for

work

This

guide

is

also

available

in

Welsh

Cymraeg

You

can

not

apply

for

contribution

based

or

income

based

JSA

anymore

If

you

’re

currently

getting

contribution

based

or

income

based

JSA

you

’ll

keep

getting

payments

while

you

’re

eligible

until

your

claim

ends

What

you

need

to

do

Check

you

’re

eligible

Make

a

claim

for

new

style

JSA

and

attend

a

phone

interview

with

your

local

Jobcentre

Plus

office

Keep

to

your

agreement

to

look

for

work

This

agreement

is

called

a

Claimant

Commitment

and

you

will

create

it

at

your

phone

interview

Your

JSA

payments

will

be

stopped

if

you

do

not

keep

to

your

agreement

to

look

for

work

and

can

not

give

a

good

reason

Check

if

you

’re

eligible

for

Universal

Credit

If

you

are

you

could

get

Universal

Credit

at

the

same

time

or

instead

of

new

style

JSA

What

you

’ll

get

There

’s

a

maximum

amount

you

can

get

but

how

much

you

’re

entitled

to

depends

on

your

age

Use

a

benefits

calculator

to

check

how

much

JSA

you

can

get

and

how

your

other

benefits

will

be

affected

Age

JSA

weekly

amount

Up

to

up

to

or

over

up

to

How

you

’re

paid

Your

first

payment

will

usually

be

within

days

of

your

phone

interview

It

may

not

be

the

usual

full

amount

After

that

payments

are

usually

made

every

weeks

and

they

will

be

the

full

amount

All

benefits

pensions

and

allowances

are

usually

paid

into

your

bank

building

society

or

credit

union

account

If

you

’re

moving

to

Universal

Credit

from

income

based

JSA

If

your

income

based

JSA

claim

is

ending

because

you

’re

making

a

new

claim

for

Universal

Credit

you

’ll

automatically

continue

to

get

the

amount

of

JSA

you

currently

receive

as

long

as

you

’re

still

eligible

You

’ll

normally

get

this

for

weeks

starting

from

the

date

of

your

new

claim

The

Department

for

Work

and

Pensions

DWP

will

write

to

you

telling

you

how

this

works

You

do

not

need

to

pay

this

money

back

and

it

will

not

affect

the

amount

of

Universal

Credit

you

get

Eligibility

To

be

eligible

for

new

style

Jobseeker

’s

Allowance

JSA

you

’ll

need

to

have

both

worked

as

an

employee

paid

Class

National

Insurance

contributions

usually

in

the

last

to

years

National

Insurance

credits

can

also

count

You

will

not

be

eligible

if

you

were

self

employed

and

only

paid

Class

National

Insurance

contributions

unless

you

were

working

as

a

share

fisherman

or

a

volunteer

development

worker

You

’ll

also

need

to

be

or

over

there

are

some

exceptions

if

you

’re

or

contact

Jobcentre

Plus

for

advice

be

under

the

State

Pension

age

not

be

in

full

time

education

be

available

for

work

not

be

working

at

the

moment

or

be

working

less

than

hours

per

week

on

average

not

have

an

illness

or

disability

which

stops

you

from

working

live

in

England

Scotland

or

Wales

have

the

right

to

work

in

the

UK

While

you

receive

JSA

you

’ll

need

to

take

reasonable

steps

to

look

for

work

as

agreed

with

your

work

coach

You

must

still

follow

the

guidance

on

working

safely

during

coronavirus

Your

savings

and

your

partner

’s

income

and

savings

will

not

affect

your

claim

You

can

get

new

style

JSA

for

up

to

days

about

months

After

this

you

can

talk

to

your

work

coach

about

your

options

Check

if

you

’re

eligible

for

Universal

Credit

If

you

are

you

could

get

Universal

Credit

at

the

same

time

or

instead

of

new

style

JSA

If

you

can

not

work

because

of

coronavirus

You

can

claim

JSA

if

you

can

not

work

but

you

’re

still

getting

paid

by

your

employer

on

furlough

or

through

the

Self

Employment

Income

Support

Scheme

Both

of

the

following

must

also

apply

you

usually

work

less

than

hours

a

week

you

meet

the

other

eligibility

requirements

for

JSA

Apply

for

new

style

JSA

Before

you

apply

for

new

style

Jobseeker

’s

Allowance

JSA

check

if

you

’re

eligible

There

is

a

different

process

in

Northern

Ireland

To

apply

you

’ll

need

your

National

Insurance

number

bank

or

building

society

account

details

or

those

of

a

family

member

or

trusted

friend

employment

details

for

the

past

months

including

employer

contact

details

and

dates

you

worked

with

them

private

pension

statement

letter

To

reclaim

you

need

to

apply

again

even

if

your

details

have

not

changed

Backdating

your

claim

When

you

apply

you

can

ask

for

your

claim

to

be

backdated

by

up

to

months

if

you

were

not

able

to

claim

sooner

If

you

want

to

backdate

your

claim

you

’ll

need

the

date

you

want

your

claim

to

start

from

the

reason

your

claim

was

delayed

Your

claim

may

not

be

backdated

if

you

do

not

have

a

good

reason

for

the

delay

in

making

your

claim

Reasons

for

backdating

your

claim

could

include

you

had

a

family

bereavement

a

partner

parent

child

brother

or

sister

died

you

were

given

the

wrong

advice

that

you

could

not

get

JSA

Apply

online

You

can

not

apply

online

if

you

’re

under

Apply

for

new

style

JSA

If

you

can

not

apply

online

If

you

need

help

applying

or

you

’re

aged

to

contact

Jobcentre

Plus

After

you

make

your

claim

If

you

applied

online

you

’ll

get

a

text

to

confirm

that

your

application

has

been

submitted

The

Department

for

Work

and

Pensions

DWP

will

then

contact

you

within

days

of

applying

You

do

not

need

to

contact

DWP

unless

it

has

been

more

than

days

since

you

applied

and

you

have

n’t

heard

anything

If

you

’re

eligible

DWP

will

contact

you

within

days

to

schedule

a

phone

interview

that

you

must

attend

It

will

normally

be

with

a

work

coach

from

your

local

Jobcentre

Plus

office

At

the

interview

you

’ll

be

asked

some

questions

to

confirm

your

identity

and

then

you

’ll

make

an

agreement

about

what

steps

you

’ll

take

to

look

for

work

This

agreement

is

called

a

Claimant

Commitment

If

you

need

support

during

the

appointment

you

can

have

another

person

with

you

Contact

Jobcentre

Plus

before

your

appointment

if

you

need

a

foreign

language

interpreter

and

do

not

have

someone

who

can

help

with

interpretation

have

a

disability

or

health

condition

for

example

a

hearing

impairment

which

means

you

can

not

attend

a

phone

interview

If

you

’re

not

eligible

DWP

will

send

you

a

letter

within

days

to

explain

why

you

are

not

eligible

for

JSA

If

you

disagree

with

a

decision

You

can

challenge

a

decision

about

your

claim

This

is

called

asking

for

mandatory

reconsideration

Make

a

complaint

You

can

complain

about

Jobcentre

Plus

if

you

’re

unhappy

with

the

service

you

’ve

received

Your

JSA

claim

When

you

apply

to

claim

JSA

your

work

coach

will

make

an

agreement

with

you

to

look

for

work

This

agreement

is

called

a

Claimant

Commitment

Your

Claimant

Commitment

could

include

what

you

need

to

do

to

look

for

work

for

example

registering

with

recruitment

agencies

or

writing

a

CV

how

many

hours

you

need

to

spend

looking

for

work

each

week

You

should

continue

to

do

all

the

things

you

have

agreed

to

do

if

you

can

do

them

safely

You

must

still

follow

the

guidance

on

working

safely

during

coronavirus

You

can

search

and

apply

for

work

using

the

Find

a

job

service

You

must

tell

Jobcentre

Plus

if

your

circumstances

change

for

example

you

start

working

or

your

income

changes

Attending

regular

appointments

Your

work

coach

will

arrange

appointments

with

you

every

to

weeks

At

these

appointments

you

must

show

your

work

coach

what

you

’ve

been

doing

to

look

for

work

for

example

proof

of

job

applications

and

interviews

If

you

’re

a

victim

of

domestic

abuse

you

might

be

able

to

get

a

break

of

up

to

weeks

from

job

seeking

speak

to

your

work

coach

if

you

need

this

support

When

payment

can

be

stopped

Your

JSA

payments

can

be

stopped

for

a

period

if

you

do

not

do

something

your

work

coach

asks

you

to

do

This

is

called

being

sanctioned

For

example

if

you

do

not

take

part

in

an

appointment

with

your

work

coach

do

not

accept

or

keep

to

your

agreement

to

look

for

work

turn

down

a

job

or

training

course

do

not

apply

for

any

jobs

you

’re

told

about

do

not

take

part

in

any

interviews

you

’re

invited

to

do

not

go

to

any

training

booked

for

you

or

take

part

in

employment

schemes

leave

your

last

job

or

training

without

good

reason

or

because

of

your

behaviour

Contact

Jobcentre

Plus

as

soon

as

possible

if

any

of

these

apply

to

you

You

may

be

able

to

keep

your

payment

if

you

have

good

reason

You

’ll

be

told

how

long

your

payment

will

be

stopped

for

It

could

be

between

weeks

and

weeks

about

months

If

you

want

to

know

how

long

your

JSA

payment

could

be

stopped

for

read

part

of

the

guidance

on

JSA

sanctions

If

your

JSA

payment

is

stopped

If

your

payment

is

stopped

you

should

keep

looking

for

work

Your

benefit

payment

could

be

stopped

for

longer

if

you

do

not

If

you

disagree

with

the

decision

to

stop

payment

you

can

ask

for

the

decision

to

be

looked

at

again

this

is

called

mandatory

reconsideration

If

you

disagree

with

the

outcome

of

the

mandatory

reconsideration

you

can

appeal

to

the

Social

Security

and

Child

Support

Tribunal

You

should

continue

with

any

JSA

claim

until

the

dispute

is

settled

If

you

claim

Housing

Benefit

or

Council

Tax

Reduction

You

should

contact

your

local

council

immediately

They

’ll

tell

you

what

to

do

to

continue

getting

support

If

your

claim

is

ended

Your

JSA

claim

may

be

ended

if

you

’re

not

available

for

or

actively

seeking

work

You

can

apply

again

straight

away

but

your

payments

will

be

stopped

for

a

period

of

either

weeks

if

it

’s

the

first

time

your

claim

has

been

ended

weeks

if

a

previous

claim

has

been

ended

within

the

past

year

Hardship

payments

You

may

be

able

to

get

a

hardship

payment

if

your

JSA

payments

have

been

stopped

You

do

not

have

to

pay

it

back

A

hardship

payment

is

a

reduced

amount

usually

of

your

JSA

Eligibility

You

can

get

a

hardship

payment

if

you

can

not

pay

for

rent

heating

food

or

other

basic

needs

for

you

or

your

child

You

must

be

or

over

You

’ll

have

to

show

that

you

’ve

tried

to

find

the

money

from

somewhere

else

such

as

borrowing

from

a

friend

or

working

extra

hours

How

to

claim

Speak

to

your

Jobcentre

Plus

adviser

or

work

coach

to

find

out

how

to

claim

a

hardship

payment

If

you

’re

getting

contribution

based

or

income

based

JSA

As

long

as

you

’re

still

eligible

you

’ll

keep

getting

contribution

based

or

income

based

Jobseeker

’s

Allowance

JSA

until

either

your

circumstances

change

your

claim

for

contribution

based

JSA

ends

you

can

get

it

for

up

to

days

Jobcentre

Plus

will

talk

to

you

about

your

options

If

you

’re

eligible

you

might

be

able

to

claim

Universal

Credit

You

need

to

take

reasonable

steps

to

look

for

work

while

getting

JSA

You

must

still

follow

the

guidance

on

working

safely

during

coronavirus

You

must

tell

Jobcentre

Plus

if

your

circumstances

change

for

example

you

start

working

or

your

income

changes

Working

hours

and

income

If

you

start

working

more

than

hours

a

week

you

might

stop

being

eligible

for

JSA

You

might

stop

being

eligible

for

income

based

JSA

if

your

partner

starts

working

hours

or

more

a

week

or

increases

their

hours

to

hours

or

more

a

week

your

savings

increase

to

or

more

including

your

partner

’s

savings

You

can

not

apply

for

contribution

based

or

income

based

JSA

anymore

Instead

check

if

you

’re

eligible

for

Universal

Credit

and

new

style

JSA

You

could

get

both

at

the

same

time

Report

a

change

of

circumstances

You

must

tell

Jobcentre

Plus

if

your

circumstances

change

for

example

you

start

working

or

your

income

changes

This

might

affect

how

much

you

get

Volunteering

will

not

normally

affect

your

JSA

but

you

should

report

it

before

you

start

Your

claim

might

be

stopped

or

reduced

if

you

do

not

report

a

change

straight

away

A

change

of

circumstance

can

include

starting

or

stopping

work

education

training

or

an

apprenticeship

changes

to

your

or

your

partner

’s

income

or

working

hours

moving

house

changing

your

name

people

moving

into

or

out

of

the

place

you

live

for

example

your

partner

or

a

child

changes

to

the

benefits

you

or

anyone

else

in

your

house

gets

changes

to

your

pension

savings

investments

or

property

changes

to

other

money

you

get

for

example

student

loans

or

grants

sick

pay

or

money

you

get

from

a

charity

changing

your

doctor

any

changes

to

your

medical

condition

or

disability

going

into

hospital

or

a

care

home

or

sheltered

accommodation

going

abroad

for

any

length

of

time

changes

to

your

immigration

status

if

you

’re

not

a

British

citizen

You

must

tell

Jobcentre

Plus

if

you

can

not

work

but

you

’re

still

getting

paid

by

your

employer

on

furlough

or

you

’ve

been

given

a

grant

through

the

Self

Employment

Income

Support

Scheme

Call

the

JSA

helpline

if

you

’re

not

sure

whether

you

need

to

report

a

change

You

may

be

prosecuted

or

have

to

pay

a

penalty

if

you

give

wrong

or

incomplete

information

or

do

not

report

changes

straight

away

How

to

report

You

can

report

a

change

of

circumstances

by

calling

the

JSA

helpline

writing

to

the

Jobcentre

Plus

office

that

pays

your

JSA

the

address

is

on

the

letters

you

get

about

your

JSA

If

you

’re

claiming

Universal

Credit

as

well

as

new

style

JSA

you

must

report

changes

to

both

services

If

you

’ve

been

paid

too

much

If

you

do

not

report

a

change

straight

away

or

give

wrong

or

incomplete

information

you

might

be

paid

too

much

If

you

are

you

might

have

to

pay

some

of

the

money

back


Overview

If

you

’re

disabled

or

have

a

physical

or

mental

health

condition

that

makes

it

hard

for

you

to

do

your

job

you

can

talk

to

your

employer

about

changes

they

must

make

in

your

workplace

get

extra

help

from

Access

to

Work

including

mental

health

support

This

guide

is

also

available

in

Welsh

Cymraeg

Talk

to

your

employer

about

changes

they

must

make

in

your

workplace

Your

employer

must

make

certain

changes

known

as

reasonable

adjustments

to

make

sure

you

’re

not

substantially

disadvantaged

when

doing

your

job

These

could

include

changing

your

working

hours

or

providing

equipment

to

help

you

do

your

job

You

should

talk

to

your

employer

about

reasonable

adjustments

before

you

apply

for

Access

to

Work

Get

help

from

Access

to

Work

If

the

help

you

need

at

work

is

not

covered

by

your

employer

making

reasonable

adjustments

you

may

be

able

to

get

help

from

Access

to

Work

You

need

to

have

a

paid

job

or

be

about

to

start

or

return

to

one

You

’ll

be

offered

support

based

on

your

needs

which

may

include

a

grant

to

help

cover

the

costs

of

practical

support

in

the

workplace

Your

workplace

can

include

your

home

if

you

work

from

there

some

or

all

of

the

time

An

Access

to

Work

grant

can

pay

for

special

equipment

adaptations

or

support

worker

services

to

help

you

do

things

like

answer

the

phone

or

go

to

meetings

help

getting

to

and

from

work

You

might

not

get

a

grant

if

you

already

get

certain

benefits

The

money

does

not

have

to

be

paid

back

and

will

not

affect

your

other

benefits

There

’s

a

different

system

in

Northern

Ireland

Get

mental

health

support

You

can

apply

for

Access

to

Work

to

get

mental

health

support

or

contact

a

Mental

Health

Support

Service

provider

directly

Eligibility

To

get

help

from

Access

to

Work

you

must

have

a

disability

or

health

condition

physical

or

mental

that

makes

it

hard

for

you

to

do

parts

of

your

job

or

get

to

and

from

work

be

or

over

live

in

England

Scotland

or

Wales

there

’s

a

different

system

in

Northern

Ireland

You

also

need

to

have

a

paid

job

or

be

about

to

start

or

return

to

one

A

paid

job

could

include

self

employment

an

apprenticeship

a

work

trial

or

work

experience

an

internship

You

can

not

get

a

grant

for

voluntary

work

Your

job

must

be

based

in

England

Scotland

or

Wales

You

can

not

get

Access

to

Work

if

you

live

in

the

Channel

Islands

or

the

Isle

of

Man

If

you

get

other

benefits

Certain

benefits

may

affect

whether

you

can

get

an

Access

to

Work

grant

Universal

Credit

Jobseeker

’s

Allowance

or

Income

Support

You

can

still

get

help

from

Access

to

Work

if

you

work

more

than

one

hour

a

week

Employment

and

Support

Allowance

You

can

only

get

help

from

Access

to

Work

if

you

’re

doing

permitted

work

It

’s

permitted

work

if

all

of

the

following

apply

you

earn

up

to

a

week

you

work

less

than

hours

a

week

it

’s

been

agreed

with

your

work

coach

What

you

'll

get

You

’ll

be

offered

support

based

on

your

needs

This

may

include

a

grant

to

help

cover

the

costs

of

travel

to

and

from

work

or

practical

support

in

the

workplace

Your

workplace

can

include

your

home

if

you

work

from

there

some

or

all

of

the

time

The

grant

can

help

pay

for

items

or

services

you

need

including

adaptations

to

the

equipment

you

use

special

equipment

or

software

British

Sign

Language

interpreters

and

video

relay

service

support

lip

speakers

or

note

takers

adaptations

to

your

vehicle

so

you

can

get

to

work

taxi

fares

to

work

or

a

support

worker

if

you

can

not

use

public

transport

for

example

if

you

use

a

wheelchair

and

your

journey

includes

a

train

station

that

does

not

have

ramps

taxi

fares

to

work

or

a

support

worker

if

you

can

not

use

public

transport

safely

because

of

coronavirus

for

example

if

you

’re

blind

and

because

of

this

you

’re

unable

to

stay

apart

from

other

people

a

support

worker

or

job

coach

to

help

you

in

your

workplace

personal

protective

equipment

for

your

support

worker

if

you

employ

them

yourself

disability

awareness

training

for

your

colleagues

the

cost

of

moving

your

equipment

if

you

change

location

or

job

Access

to

Work

can

also

help

assess

whether

your

needs

can

be

met

through

reasonable

adjustments

by

your

employer

Mental

health

support

You

can

get

confidential

support

and

advice

from

a

trained

healthcare

professional

from

the

Mental

Health

Support

Service

You

do

not

need

to

have

a

diagnosed

condition

to

use

the

service

You

do

not

have

to

get

Access

to

Work

to

get

support

from

the

Mental

Health

Support

Service

but

you

must

be

eligible

To

get

mental

health

support

you

can

apply

for

Access

to

Work

You

can

also

contact

one

of

the

Mental

Health

Support

Service

providers

directly

They

are

Able

Futures

Remploy

How

your

Access

to

Work

grant

is

paid

You

or

your

employer

will

buy

the

items

or

services

you

need

Access

to

Work

will

pay

the

money

back

up

to

the

amount

of

the

grant

you

’ve

been

offered

and

with

any

contributions

such

as

employer

or

NHS

contributions

deducted

What

Access

to

Work

will

not

cover

You

will

not

get

an

Access

to

Work

grant

to

pay

for

changes

that

your

employer

has

to

make

reasonable

adjustments

items

that

would

normally

be

needed

to

do

the

job

whether

a

person

is

disabled

or

not

support

that

your

employer

used

to

provide

but

has

stopped

Apply

Check

you

’re

eligible

before

you

apply

You

can

apply

for

Access

to

Work

online

or

by

phone

You

’ll

need

to

provide

your

workplace

address

and

postcode

the

name

of

a

workplace

contact

who

can

authorise

your

Access

to

Work

payments

your

workplace

contact

’s

email

address

or

work

phone

number

your

unique

tax

reference

number

if

you

’re

self

employed

You

’ll

also

need

to

explain

how

your

condition

affects

you

at

work

or

getting

to

work

what

help

you

’re

already

getting

what

else

could

help

you

It

will

help

your

application

if

you

’ve

spoken

to

your

employer

about

reasonable

adjustments

before

you

apply

for

Access

to

Work

Apply

online

Apply

by

phone

You

can

apply

by

calling

the

Access

to

Work

helpline

Make

sure

you

have

all

the

necessary

details

with

you

when

you

call

British

Sign

Language

BSL

video

relay

service

To

use

this

you

must

first

check

you

can

use

the

service

go

to

the

video

relay

service

Monday

to

Friday

am

to

pm

Alternative

formats

Call

the

Access

to

Work

number

to

ask

for

alternative

formats

such

as

braille

large

print

or

audio

CD

Complaints

You

can

contact

Access

to

Work

to

complain

if

you

are

not

happy

with

how

your

case

has

been

handled

After

you

've

applied

Once

you

’ve

applied

an

Access

to

Work

adviser

will

contact

you

to

discuss

what

help

you

could

get

An

adviser

may

also

contact

your

employer

to

discuss

how

Access

to

Work

can

support

you

They

will

not

contact

your

employer

until

they

’ve

agreed

this

with

you

first

An

assessor

may

visit

your

workplace

to

assess

your

needs

You

may

get

an

offer

of

support

which

could

include

a

grant

If

it

does

you

’ll

be

told

how

much

you

’ll

get

and

for

how

long

Renew

If

your

Access

to

Work

grant

is

ending

soon

you

need

to

apply

to

renew

it

You

can

apply

up

to

weeks

before

the

date

it

ends

Check

you

’re

still

eligible

before

you

apply

You

can

apply

online

or

by

phone

You

’ll

need

to

provide

your

name

address

date

of

birth

unique

reference

number

if

you

know

it

After

you

apply

an

Access

to

Work

adviser

will

contact

you

They

may

request

further

information

about

your

condition

They

’ll

also

contact

your

employer

If

you

’re

offered

a

new

grant

you

’ll

be

told

how

much

you

’ll

get

and

for

how

long

Renew

online

Renew

by

phone

You

can

apply

by

calling

the

Access

to

Work

helpline

Make

sure

you

have

all

the

necessary

details

with

you

when

you

call

British

Sign

Language

BSL

video

relay

service

To

use

this

you

must

first

check

you

can

use

the

service

go

to

the

video

relay

service

Monday

to

Friday

am

to

pm

Alternative

formats

Call

the

Access

to

Work

number

to

ask

for

alternative

formats

such

as

braille

large

print

or

audio

CD

Complaints

You

can

contact

Access

to

Work

to

complain

if

you

are

not

happy

with

how

your

case

has

been

handled

Report

a

change

of

circumstances

If

you

’re

getting

support

from

Access

to

Work

you

need

to

report

changes

to

your

disability

or

health

condition

physical

or

mental

your

home

or

work

address

if

you

get

travel

to

work

support

your

employer

job

role

or

working

pattern

You

’ll

also

need

to

tell

Access

to

Work

if

your

contact

details

change

For

example

if

you

get

a

new

phone

number

To

report

a

change

call

the

Access

to

Work

helpline

British

Sign

Language

BSL

video

relay

service

To

use

this

you

must

first

check

you

can

use

the

service

go

to

the

video

relay

service

Monday

to

Friday

am

to

pm


Overview

You

can

get

per

week

Statutory

Sick

Pay

SSP

if

you

’re

too

ill

to

work

It

’s

paid

by

your

employer

for

up

to

weeks

This

guide

is

also

available

in

Welsh

Cymraeg

You

must

be

eligible

for

SSP

You

can

not

get

less

than

the

statutory

amount

You

can

get

more

if

your

company

has

a

sick

pay

scheme

or

occupational

scheme

check

your

employment

contract

There

are

different

sick

pay

rules

for

agricultural

workers

There

’s

a

separate

guide

on

Statutory

Sick

Pay

if

you

’re

an

employer

If

you

can

not

work

because

of

coronavirus

You

could

get

SSP

if

you

’re

self

isolating

because

you

or

someone

you

live

with

has

symptoms

or

has

tested

positive

for

you

’ve

been

notified

by

the

NHS

or

public

health

authorities

that

you

’ve

been

in

contact

with

someone

with

someone

in

your

support

bubble

or

your

extended

household

if

you

live

in

Scotland

or

Wales

has

symptoms

or

has

tested

positive

for

you

’ve

been

advised

by

a

doctor

or

healthcare

professional

to

self

isolate

before

going

into

hospital

for

surgery

You

could

get

SSP

for

every

day

you

’re

off

work

You

can

not

get

SSP

if

you

’re

self

isolating

after

entering

or

returning

to

the

UK

and

do

not

need

to

self

isolate

for

any

other

reason

If

your

illness

is

not

related

to

If

your

illness

is

not

related

to

you

can

get

SSP

from

the

fourth

day

you

are

off

work

sick

What

you

'll

get

You

can

get

a

week

Statutory

Sick

Pay

SSP

for

up

to

weeks

If

you

’re

off

work

because

of

coronavirus

How

many

days

you

can

get

SSP

for

depends

on

why

you

’re

off

work

If

you

’re

self

isolating

because

you

or

someone

you

live

with

has

symptoms

or

has

tested

positive

for

You

must

self

isolate

for

at

least

days

to

be

eligible

for

SSP

You

can

get

SSP

for

every

day

you

were

self

isolating

if

you

started

on

or

after

March

If

you

started

self

isolating

before

March

you

can

get

SSP

from

the

fourth

day

you

were

sick

if

you

had

symptoms

March

if

you

were

self

isolating

because

someone

you

live

with

had

symptoms

Check

you

’re

eligible

for

SSP

If

you

’re

self

isolating

because

of

contact

with

someone

with

You

should

self

isolate

if

you

’ve

been

notified

by

the

NHS

or

public

health

authorities

that

you

’ve

come

into

contact

with

someone

with

You

must

self

isolate

for

at

least

days

to

be

eligible

for

SSP

You

can

get

SSP

for

every

day

you

were

self

isolating

from

May

If

you

’re

self

isolating

because

someone

in

your

support

bubble

or

extended

household

has

symptoms

or

has

tested

positive

for

You

should

self

isolate

if

someone

in

your

support

bubble

or

your

extended

household

if

you

live

in

Scotland

or

Wales

has

symptoms

or

has

tested

positive

for

You

must

self

isolate

for

at

least

days

to

be

eligible

for

SSP

You

can

get

SSP

for

every

day

you

were

self

isolating

from

July

You

are

not

eligible

for

SSP

for

any

days

away

from

work

before

July

If

you

’re

self

isolating

before

surgery

If

you

’ve

been

advised

by

your

doctor

or

a

healthcare

professional

to

self

isolate

before

going

into

hospital

for

surgery

you

can

get

SSP

You

must

self

isolate

for

at

least

days

including

non

working

days

to

be

eligible

for

SSP

You

can

get

SSP

for

every

day

you

are

self

isolating

You

are

not

eligible

for

SSP

for

any

day

you

were

self

isolating

before

August

If

you

’re

off

sick

for

another

reason

You

can

get

SSP

from

the

fourth

day

you

’re

off

sick

The

days

you

’re

off

sick

when

you

normally

would

have

worked

are

called

qualifying

days

If

you

’re

eligible

you

’ll

get

SSP

for

all

your

qualifying

days

except

for

the

first

These

are

called

waiting

days

You

only

get

paid

for

waiting

days

if

you

’ve

already

received

SSP

within

the

last

weeks

and

that

included

a

day

waiting

period

Check

you

’re

eligible

for

SSP

How

you

’re

paid

SSP

is

paid

by

your

employer

in

the

same

way

as

your

normal

wages

for

example

weekly

or

monthly

If

you

have

more

than

one

job

you

may

get

SSP

from

each

employer

Tax

and

National

Insurance

will

be

deducted

If

you

think

you

are

not

getting

the

right

amount

of

SSP

talk

to

your

employer

If

you

’re

still

not

happy

contact

the

HM

Revenue

and

Customs

HMRC

enquiry

line

Eligibility

To

qualify

for

Statutory

Sick

Pay

SSP

you

must

be

classed

as

an

employee

and

have

done

some

work

for

your

employer

earn

an

average

of

at

least

per

week

have

been

ill

or

self

isolating

for

at

least

days

in

a

row

including

non

working

days

How

many

days

you

can

get

SSP

for

depends

on

why

you

’re

off

work

Agency

workers

are

entitled

to

Statutory

Sick

Pay

Telling

your

employer

You

must

usually

tell

your

employer

you

’re

unable

to

work

before

the

deadline

they

set

or

within

days

if

they

have

not

set

one

You

could

lose

some

of

your

SSP

if

you

do

not

tell

your

employer

in

time

Exceptions

You

will

not

qualify

if

you

have

received

the

maximum

amount

of

SSP

weeks

are

getting

Statutory

Maternity

Pay

are

self

isolating

after

entering

or

returning

to

the

UK

and

do

not

need

to

self

isolate

for

any

other

reason

You

can

still

qualify

if

you

started

your

job

recently

and

you

have

not

received

weeks

pay

yet

Ask

your

employer

to

find

out

more

You

can

still

qualify

if

you

’re

on

furlough

Linked

periods

of

sickness

If

you

have

regular

periods

of

sickness

they

may

count

as

linked

To

be

linked

the

periods

must

last

or

more

days

each

be

weeks

or

less

apart

You

’re

no

longer

eligible

for

SSP

if

you

have

a

continuous

series

of

linked

periods

that

lasts

more

than

years

Fit

notes

and

asking

for

proof

You

only

have

to

give

your

employer

a

fit

note

sometimes

called

a

sick

note

if

you

’re

off

sick

for

more

than

days

in

a

row

including

non

working

days

You

can

get

a

fit

note

from

your

doctor

or

hospital

doctor

If

your

employer

agrees

a

similar

document

can

be

provided

by

a

physiotherapist

podiatrist

or

occupational

therapist

instead

This

is

called

an

Allied

Health

Professional

AHP

Health

and

Work

Report

Proof

if

you

’re

self

isolating

because

of

coronavirus

If

you

’re

self

isolating

and

can

not

work

because

of

you

can

get

an

isolation

note

online

from

NHS

if

you

’re

off

work

for

or

more

days

You

do

not

have

to

go

to

your

doctor

or

a

hospital

If

you

’ve

been

notified

by

the

NHS

or

public

health

authorities

that

you

’ve

come

into

contact

with

someone

with

your

notification

is

proof

If

you

’ve

been

advised

by

your

doctor

or

healthcare

professional

to

self

isolate

before

going

into

hospital

for

surgery

your

letter

confirming

the

date

of

your

procedure

is

proof

You

can

not

get

SSP

if

you

’re

self

isolating

after

entering

or

returning

to

the

UK

and

do

not

need

to

self

isolate

for

any

other

reason

Proof

if

you

were

shielding

because

of

Shielding

has

stopped

in

the

UK

You

can

no

longer

apply

for

a

new

shielding

note

or

a

replacement

shielding

note

If

you

’re

not

eligible

or

your

SSP

ends

You

may

be

able

to

apply

for

Universal

Credit

or

Employment

and

Support

Allowance

ESA

You

can

use

form

to

support

your

application

If

your

SSP

is

ending

your

employer

must

send

you

form

either

within

days

of

your

SSP

ending

if

it

ends

unexpectedly

while

you

’re

still

sick

on

or

before

the

beginning

of

the

week

if

your

SSP

is

expected

to

end

before

your

sickness

does

If

you

do

not

qualify

for

SSP

your

employer

must

send

you

form

within

days

of

you

going

off

sick

How

to

claim

To

claim

Statutory

Sick

Pay

SSP

tell

your

employer

by

the

deadline

Check

with

your

employer

how

you

should

tell

them

If

you

can

not

work

for

or

more

days

including

non

working

days

you

need

an

isolation

note

if

you

’re

unable

to

work

because

of

coronavirus

your

notification

from

the

NHS

or

public

health

authorities

if

you

’ve

been

told

to

self

isolate

because

you

’ve

come

into

contact

with

someone

with

a

fit

note

or

sick

note

if

you

’re

off

sick

for

another

reason

a

letter

confirming

the

date

of

your

procedure

if

you

’ve

been

advised

to

self

isolate

before

going

into

hospital

for

surgery

If

you

’re

unhappy

with

a

decision

Talk

to

your

employer

if

you

think

their

decision

not

to

pay

you

SSP

is

wrong

you

’re

not

getting

the

right

amount

of

SSP

You

can

ask

them

for

a

reason

If

this

does

not

sort

the

problem

contact

the

HMRC

Statutory

Payment

Disputes

Team


Overview

When

you

take

time

off

because

your

partner

’s

having

a

baby

adopting

a

child

or

having

a

baby

through

a

surrogacy

arrangement

you

might

be

eligible

for

or

weeks

paid

Paternity

Leave

Paternity

Pay

Shared

Parental

Leave

and

Pay

You

may

not

get

both

leave

and

pay

and

there

are

rules

on

how

to

claim

and

when

your

leave

can

start

Employment

rights

when

on

leave

Your

employment

rights

are

protected

while

on

paternity

leave

This

includes

your

right

to

pay

rises

build

up

accrue

holiday

return

to

work

You

can

get

time

off

to

accompany

your

partner

or

the

surrogate

mother

to

antenatal

appointments

If

you

’re

adopting

a

child

you

can

get

time

off

to

attend

adoption

appointments

after

you

’ve

been

matched

with

a

child

Leave

Paternity

leave

You

can

choose

to

take

either

or

weeks

You

get

the

same

amount

of

leave

if

your

partner

has

a

multiple

birth

such

as

twins

You

must

take

your

leave

in

one

go

A

week

is

the

same

amount

of

days

that

you

normally

work

in

a

week

for

example

a

week

is

days

if

you

only

work

on

Mondays

and

Tuesdays

Start

and

end

dates

Leave

can

not

start

before

the

birth

It

must

end

within

days

of

the

birth

or

due

date

if

the

baby

is

early

You

must

give

your

employer

days

notice

if

you

want

to

change

your

start

date

You

do

not

have

to

give

a

precise

date

when

you

want

to

take

leave

for

example

February

Instead

you

can

give

a

general

time

such

as

the

day

of

the

birth

or

week

after

the

birth

The

rules

are

different

if

you

adopt

Shared

Parental

Leave

You

may

also

be

eligible

for

Shared

Parental

Leave

SPL

You

can

not

take

Paternity

Leave

after

you

take

SPL

Leave

for

antenatal

appointments

You

can

take

unpaid

leave

to

accompany

a

pregnant

woman

to

antenatal

appointments

if

you

’re

the

baby

’s

father

the

expectant

mother

’s

spouse

or

civil

partner

in

a

long

term

relationship

with

the

expectant

mother

the

intended

parent

if

you

’re

having

a

baby

through

a

surrogacy

arrangement

You

can

take

up

to

and

a

half

hours

per

appointment

Your

employer

can

choose

to

give

you

longer

You

can

apply

for

leave

immediately

if

you

’re

a

permanent

employee

You

’ll

need

to

have

been

doing

a

job

for

weeks

before

you

qualify

if

you

’re

an

agency

worker

Pay

The

statutory

weekly

rate

of

Paternity

Pay

is

or

of

your

average

weekly

earnings

whichever

is

lower

Any

money

you

get

is

paid

in

the

same

way

as

your

wages

for

example

monthly

or

weekly

Tax

and

National

Insurance

will

be

deducted

Start

and

end

dates

The

money

is

usually

paid

while

you

’re

on

leave

Your

employer

must

confirm

the

start

and

end

dates

for

your

Paternity

Pay

when

you

claim

it

To

change

the

start

date

you

must

give

your

employer

days

notice

You

could

get

more

pay

if

your

employer

has

a

company

paternity

scheme

they

can

not

offer

you

less

than

the

statutory

amounts

Eligibility

You

must

be

taking

time

off

to

look

after

the

child

and

be

one

of

the

following

the

father

the

husband

or

partner

of

the

mother

or

adopter

this

includes

same

sex

partners

the

child

’s

adopter

the

intended

parent

if

you

’re

having

a

baby

through

a

surrogacy

arrangement

There

are

extra

conditions

you

need

to

meet

to

qualify

for

leave

and

pay

You

can

not

get

Paternity

Pay

and

Leave

if

you

’ve

taken

paid

time

off

to

attend

adoption

appointments

Paternity

Leave

You

must

be

an

employee

give

the

correct

notice

have

been

continuously

employed

by

your

employer

for

at

least

weeks

up

to

any

day

in

the

qualifying

week

The

qualifying

week

is

the

week

before

the

baby

is

due

This

is

different

if

you

adopt

Paternity

Pay

You

must

be

employed

by

your

employer

up

to

the

date

of

birth

earn

at

least

a

week

before

tax

give

the

correct

notice

have

been

continuously

employed

by

your

employer

for

at

least

weeks

up

to

any

day

in

the

qualifying

week

The

qualifying

week

is

the

week

before

the

baby

is

due

This

is

different

if

you

adopt

If

you

usually

earn

an

average

of

or

more

a

week

and

you

only

earned

less

in

some

weeks

because

you

were

paid

but

not

working

on

furlough

under

the

Coronavirus

Job

Retention

Scheme

you

may

still

be

eligible

If

you

lose

your

baby

You

can

still

get

Paternity

Leave

or

Pay

if

your

baby

is

stillborn

from

weeks

of

pregnancy

born

alive

at

any

point

during

the

pregnancy

If

you

’re

not

eligible

Your

employer

must

tell

you

within

days

if

you

do

not

qualify

and

why

using

form

How

to

claim

Claim

Paternity

Leave

and

Pay

through

your

employer

You

do

not

need

to

give

proof

of

the

pregnancy

or

birth

The

rules

and

forms

are

different

if

you

adopt

Paternity

Leave

At

least

weeks

before

the

baby

is

due

tell

your

employer

the

due

date

when

you

want

your

leave

to

start

for

example

the

day

of

the

birth

or

the

week

after

the

birth

if

you

want

or

weeks

leave

Your

employer

can

ask

for

this

in

writing

You

can

ask

for

Paternity

Pay

at

the

same

time

if

you

use

form

or

your

employer

’s

own

version

Use

the

paternity

planner

to

find

out

when

you

need

to

claim

Paternity

Leave

by

Paternity

Pay

At

least

weeks

before

the

baby

is

due

give

your

employer

form

or

their

own

version

Adoption

and

surrogacy

Eligibility

You

must

have

been

continuously

employed

by

your

employer

for

at

least

weeks

by

the

matching

week

For

adoption

this

is

either

the

end

of

the

week

you

’re

matched

with

the

child

UK

adoptions

the

date

the

child

enters

the

UK

or

when

you

want

your

pay

to

start

overseas

adoptions

You

must

also

meet

the

other

eligibility

conditions

for

paternity

leave

or

pay

Start

and

end

dates

Paternity

Leave

Your

period

of

Paternity

Leave

can

start

on

the

date

of

placement

an

agreed

number

of

days

after

the

date

of

placement

on

the

date

the

child

arrives

in

the

UK

or

an

agreed

number

of

days

after

this

overseas

adoptions

only

the

day

the

child

’s

born

or

the

day

after

if

you

’re

working

that

day

surrogate

parents

Leave

must

be

taken

within

days

of

the

date

of

placement

or

the

child

’s

arrival

in

the

UK

overseas

adoptions

You

must

give

your

employer

days

notice

if

you

want

to

change

your

start

date

How

to

claim

Paternity

Leave

or

Pay

You

must

use

form

or

your

employer

’s

own

version

for

leave

within

days

of

your

co

adopter

or

partner

being

matched

with

a

child

pay

days

before

you

want

your

pay

to

start

For

overseas

adoptions

the

form

and

notice

period

is

different

The

process

is

explained

on

form

Proof

of

adoption

You

must

give

your

employer

proof

of

adoption

to

qualify

for

Paternity

Pay

Proof

is

not

needed

for

Paternity

Leave

unless

your

employer

asks

for

it

Proof

can

be

a

letter

from

your

adoption

agency

or

the

matching

certificate

You

’ll

need

to

provide

this

information

within

days

Surrogacy

arrangements

To

be

eligible

for

Paternity

Pay

and

Leave

if

you

use

a

surrogate

to

have

a

baby

you

must

be

in

a

couple

be

responsible

for

the

child

with

your

partner

have

worked

for

your

employer

continuously

for

at

least

weeks

by

the

end

of

the

qualifying

week

the

week

before

the

baby

is

due

At

least

weeks

before

the

due

date

tell

your

employer

when

the

baby

is

due

and

when

you

want

to

start

your

leave

they

may

ask

for

this

in

writing

Your

employer

may

ask

for

a

written

statement

to

confirm

you

intend

to

apply

for

a

parental

order

in

the

months

after

the

child

’s

birth

You

must

sign

this

in

the

presence

of

a

legal

professional

You

can

not

get

Paternity

Leave

if

you

take

Shared

Parental

Leave


How

it

works

You

get

Child

Benefit

if

you

’re

responsible

for

bringing

up

a

child

who

is

under

under

if

they

stay

in

approved

education

or

training

Only

one

person

can

get

Child

Benefit

for

a

child

It

’s

paid

every

weeks

and

there

’s

no

limit

to

how

many

children

you

can

claim

for

This

guide

is

also

available

in

Welsh

Cymraeg

By

claiming

Child

Benefit

you

can

get

National

Insurance

credits

which

count

towards

your

State

Pension

your

child

will

automatically

get

a

National

Insurance

number

when

they

’re

years

old

If

you

choose

not

to

get

Child

Benefit

payments

you

should

still

fill

in

and

send

off

the

claim

form

If

you

or

your

partner

earn

over

You

may

have

to

pay

back

some

of

your

Child

Benefit

in

tax

if

your

or

your

partner

’s

individual

income

is

over

If

your

circumstances

change

You

must

report

any

change

of

circumstances

to

the

Child

Benefit

Office

What

you

'll

get

There

are

Child

Benefit

rates

Who

the

allowance

is

for

Rate

weekly

Eldest

or

only

child

Additional

children

per

child

You

must

contact

the

Child

Benefit

Office

if

you

’re

paid

too

much

or

too

little

The

benefit

cap

may

affect

the

total

amount

of

benefits

you

get

including

Child

Benefit

How

and

when

Child

Benefit

is

paid

Child

Benefit

is

usually

paid

every

weeks

on

a

Monday

or

Tuesday

You

can

have

the

money

paid

weekly

if

you

’re

a

single

parent

or

getting

certain

other

benefits

such

as

Income

Support

You

can

get

the

money

paid

into

any

account

apart

from

a

Nationwide

cashbuilder

account

sort

code

in

someone

else

’s

name

You

can

only

get

the

money

paid

into

one

account

Child

Benefit

and

your

State

Pension

If

your

child

is

under

and

you

’re

not

working

or

do

not

earn

enough

to

pay

National

Insurance

contributions

Child

Benefit

can

give

you

National

Insurance

credits

These

credits

count

towards

your

State

Pension

so

you

do

not

have

gaps

in

your

National

Insurance

record

If

families

split

up

If

a

family

splits

up

you

get

a

week

for

the

eldest

child

If

you

have

children

and

one

stays

with

you

and

the

other

stays

with

your

ex

partner

you

’ll

both

get

a

week

for

each

child

If

you

both

claim

for

the

same

child

only

one

of

you

will

get

Child

Benefit

for

them

If

you

have

other

children

who

are

entitled

to

Child

Benefit

you

’ll

get

for

each

child

If

families

join

together

If

families

join

together

the

eldest

child

in

the

new

family

qualifies

for

the

rate

and

any

other

children

who

are

eligible

will

get

the

rate

If

you

or

your

partner

earn

over

You

can

get

Child

Benefit

if

your

or

your

partner

’s

individual

income

is

over

but

you

may

be

taxed

on

the

benefit

This

is

known

as

the

High

Income

Child

Benefit

Tax

Charge

If

your

partner

’s

income

is

also

over

but

yours

is

higher

you

’re

responsible

for

paying

the

tax

charge

You

need

to

fill

in

a

Self

Assessment

tax

return

each

tax

year

and

pay

what

you

owe

Use

the

Child

Benefit

tax

calculator

to

estimate

how

much

tax

you

may

have

to

pay

Once

you

earn

you

lose

all

of

your

benefit

through

tax

Eligibility

Only

one

person

can

get

Child

Benefit

for

a

child

You

normally

qualify

for

Child

Benefit

if

you

’re

responsible

for

a

child

under

or

under

if

they

stay

in

approved

education

or

training

and

you

live

in

the

UK

You

’ll

usually

be

responsible

for

a

child

if

you

live

with

them

or

you

’re

paying

at

least

the

same

amount

as

Child

Benefit

or

the

equivalent

in

kind

towards

looking

after

them

for

example

on

food

clothes

or

pocket

money

Eligibility

rules

are

different

if

your

child

goes

into

hospital

or

care

lives

with

someone

else

Child

Benefit

continues

for

weeks

if

or

year

olds

leave

education

or

training

and

register

with

the

armed

services

or

a

government

sponsored

careers

service

Fostering

a

child

You

’ll

get

Child

Benefit

if

you

foster

a

child

as

long

as

the

local

council

is

not

paying

anything

towards

their

accommodation

or

maintenance

Adopting

a

child

You

can

apply

for

Child

Benefit

as

soon

as

any

child

you

’re

adopting

comes

to

live

with

you

you

do

not

have

to

wait

until

the

adoption

process

is

complete

You

might

be

able

to

get

Child

Benefit

for

a

period

before

the

adoption

contact

the

Child

Benefit

Office

to

find

out

Looking

after

someone

else

’s

child

You

may

be

able

to

get

Child

Benefit

if

you

’ve

got

an

informal

arrangement

to

look

after

a

friend

or

relative

’s

child

You

might

not

qualify

if

your

local

council

is

paying

towards

the

child

’s

accommodation

or

maintenance

contact

the

Child

Benefit

Office

to

find

out

Two

people

can

not

get

Child

Benefit

for

the

same

child

if

you

want

to

make

a

claim

you

must

agree

it

with

the

person

who

’s

currently

claiming

HMRC

will

decide

who

receives

the

Child

Benefit

if

you

can

not

agree

You

may

also

be

entitled

to

Guardian

’s

Allowance

if

you

’re

responsible

for

a

child

who

has

lost

one

or

both

of

their

parents

Living

abroad

You

may

be

able

to

get

Child

Benefit

if

you

go

to

live

in

certain

countries

or

if

you

’re

a

Crown

servant

If

you

’ve

moved

to

the

UK

You

may

be

able

to

get

Child

Benefit

if

you

have

moved

to

the

UK

and

you

have

a

right

to

reside

If

your

child

starts

work

or

gets

benefits

in

their

own

right

You

’ll

stop

receiving

Child

Benefit

immediately

if

your

child

starts

paid

work

for

hours

or

more

a

week

and

is

no

longer

in

approved

education

or

training

starts

an

apprenticeship

in

England

starts

getting

certain

benefits

in

their

own

right

such

as

Income

Support

Employment

and

Support

Allowance

or

tax

credits

If

you

or

your

partner

earn

over

You

’ll

still

be

eligible

for

Child

Benefit

even

if

you

choose

to

stop

receiving

it

You

can

always

change

your

mind

and

restart

your

payments

Contact

the

Child

Benefit

Office

if

you

’re

not

sure

about

your

eligibility

How

to

claim

You

can

claim

Child

Benefit

as

soon

as

you

’ve

registered

the

birth

of

your

child

or

they

come

to

live

with

you

If

you

’re

not

able

to

register

the

birth

of

your

child

because

of

coronavirus

you

can

still

make

a

claim

to

receive

Child

Benefit

How

long

it

takes

It

can

take

to

weeks

to

process

a

new

Child

Benefit

claim

or

longer

if

you

’re

new

to

the

UK

Child

Benefit

can

be

backdated

for

up

to

months

Deciding

who

should

claim

Only

one

person

can

get

Child

Benefit

for

a

child

so

you

need

to

decide

whether

it

’s

better

for

you

or

the

other

parent

to

claim

The

person

who

claims

will

get

National

Insurance

credits

towards

their

state

pension

if

they

are

not

working

or

earn

less

than

per

week

Make

a

claim

for

the

first

time

Fill

in

Child

Benefit

claim

form

and

send

it

to

the

Child

Benefit

Office

The

address

is

on

the

form

If

your

child

is

adopted

send

their

original

adoption

certificate

with

the

form

You

can

order

a

new

adoption

certificate

if

you

’ve

lost

the

original

If

you

do

not

have

the

certificate

you

need

send

your

claim

form

now

and

send

the

certificate

once

you

’ve

got

it

If

your

child

’s

birth

was

registered

outside

the

UK

When

you

send

your

claim

form

include

your

child

’s

original

birth

certificate

passport

or

travel

document

used

to

enter

the

UK

If

you

’ve

lost

the

original

you

can

order

a

new

birth

certificate

Add

a

child

to

an

existing

claim

Call

the

child

benefit

helpline

if

your

child

is

under

months

old

and

lives

with

you

your

child

was

born

in

the

UK

and

their

birth

was

registered

in

England

Scotland

or

Wales

more

than

hours

ago

you

’re

a

UK

EEA

or

Swiss

national

and

you

’ve

lived

in

the

UK

since

the

start

of

your

claim

When

you

call

you

’ll

need

your

National

Insurance

number

child

’s

birth

certificate

If

you

do

not

meet

the

criteria

to

add

a

child

by

phone

You

’ll

need

to

make

a

new

claim

by

post

Fill

in

Child

Benefit

form

and

send

it

to

the

Child

Benefit

Office

The

address

is

on

the

form

If

you

’re

claiming

for

more

than

children

also

include

the

additional

children

form

Claiming

Child

Benefit

for

someone

else

You

may

be

able

to

manage

someone

else

’s

Child

Benefit

claim

Make

a

change

to

your

claim

You

must

report

any

change

of

circumstances

to

the

Child

Benefit

Office

These

include

changes

to

your

family

life

for

example

getting

married

child

’s

life

for

example

leaving

education

or

training

Change

who

gets

Child

Benefit

Contact

the

Child

Benefit

Office

if

you

want

someone

else

to

claim

Child

Benefit

for

example

your

spouse

or

partner

After

you

’ve

done

this

tell

the

other

person

to

make

a

new

claim

Stop

or

restart

payments

You

can

choose

to

stop

or

restart

your

payments

at

any

time

for

example

because

you

or

your

partner

earn

over

a

year

It

does

not

affect

your

eligibility

Get

help

with

your

claim

Contact

the

Child

Benefit

Office

if

you

have

any

questions

If

you

disagree

with

a

decision

You

can

challenge

a

decision

about

your

claim

This

is

called

asking

for

mandatory

reconsideration

Make

a

complaint

You

can

complain

to

the

Child

Benefit

Office

if

you

’re

unhappy

with

the

way

you

’ve

been

treated


Overview

Your

local

council

can

provide

help

if

you

have

a

disabled

child

including

short

break

services

holiday

play

schemes

care

at

home

some

aids

and

adaptations

financial

help

eg

money

towards

travel

costs

for

hospital

visits

Your

council

has

a

duty

to

provide

these

services

under

the

Children

Act

Some

are

free

of

charge

the

council

might

ask

you

to

contribute

towards

others

If

you

think

your

child

may

qualify

contact

the

social

services

team

at

your

local

council

A

social

worker

will

then

talk

to

you

about

the

needs

of

your

family

including

health

social

care

education

This

is

called

a

needs

assessment

the

social

worker

will

give

you

advice

on

what

to

do

next

You

can

also

ask

your

council

about

local

support

groups

for

carers

and

families

with

disabled

children

Help

with

costs

If

your

child

qualifies

for

services

from

your

local

council

you

’ll

also

have

the

option

of

getting

direct

payments

These

are

paid

directly

to

you

so

you

can

arrange

services

you

need

They

’re

an

alternative

to

social

care

services

provided

by

your

local

council

You

may

also

be

eligible

for

extra

Child

Tax

Credit

for

each

disabled

child

you

’re

responsible

for

or

Disability

Living

Allowance

for

children

Childcare

Your

local

council

’s

Family

Information

Service

can

give

you

details

about

childcare

in

your

local

area

You

can

also

ask

them

about

other

specialist

services

that

your

child

may

need

because

of

their

disability

Help

with

childcare

costs

All

and

year

olds

are

entitled

to

hours

of

free

education

for

weeks

of

the

year

read

the

information

on

childcare

and

tax

credits

for

more

details

Some

year

olds

even

if

they

have

an

education

health

and

care

plan

or

get

Disability

Living

Allowance

are

also

entitled

to

the

hours

of

free

education

You

can

also

get

direct

payments

from

your

local

council

to

help

pay

for

childcare

If

you

’re

on

the

Early

Support

Programme

and

have

a

Family

File

show

this

to

your

childcare

provider

If

you

’re

working

you

may

be

able

to

get

up

to

a

year

to

help

pay

for

childcare

for

a

disabled

child

through

Tax

Free

Childcare

Education

Under

the

Equality

Act

it

’s

against

the

law

for

schools

and

other

education

providers

to

discriminate

against

disabled

children

Examples

of

discrimination

include

a

school

refusing

to

admit

a

disabled

child

just

because

of

their

disability

stopping

a

disabled

pupil

going

outside

at

break

time

because

it

takes

them

longer

to

get

there

Contact

the

Equality

Advisory

Support

Service

if

you

think

your

child

has

been

discriminated

against

because

of

their

disability

Making

reasonable

adjustments

Schools

have

to

make

reasonable

adjustments

for

disabled

children

These

can

include

changes

to

physical

features

eg

adding

a

ramp

changes

to

how

learners

are

assessed

providing

extra

support

and

aids

eg

specialist

teachers

or

equipment

Special

educational

needs

Some

children

may

have

special

educational

needs

because

their

disabilities

affect

their

ability

to

learn

You

can

ask

your

council

to

carry

out

an

education

health

and

care

EHC

needs

assessment

for

your

child

They

may

get

an

EHC

plan

which

will

explain

the

extra

support

they

need

The

council

must

make

sure

your

child

gets

this

support

Ask

to

see

a

school

’s

policy

on

special

educational

needs

so

you

know

what

support

they

can

offer

Find

your

local

support

service

if

you

need

impartial

advice

about

special

educational

needs

Motability

scheme

The

Motability

Scheme

can

help

you

lease

a

car

if

your

child

is

aged

or

over

and

is

entitled

to

either

the

higher

rate

of

the

mobility

component

of

Disability

Living

Allowance

enhanced

mobility

component

of

Personal

Independence

Payment

More

information

about

the

scheme

is

on

the

Motability

website

You

can

also

contact

Home

adaptations

If

your

home

needs

to

be

adapted

to

meet

your

child

’s

needs

you

may

be

able

to

get

a

Disabled

Facilities

Grant

to

help

with

the

costs

Usually

an

occupational

therapist

will

talk

to

you

to

work

out

what

adaptations

would

be

best

for

your

child

A

Disabled

Facilities

Grant

will

not

affect

any

benefits

that

you

’re

getting


Overview

If

you

’re

pregnant

or

have

a

child

under

the

Healthy

Start

scheme

can

help

you

buy

basic

foods

like

milk

or

fruit

If

you

live

in

Scotland

you

can

not

get

Healthy

Start

You

can

apply

for

Best

Start

Foods

instead

If

you

qualify

for

the

scheme

you

’ll

be

sent

vouchers

you

can

use

in

over

shops

in

the

UK

You

can

also

get

coupons

to

swap

for

pregnancy

vitamins

breastfeeding

vitamins

vitamins

for

children

aged

months

to

years

old

What

you

'll

get

If

you

qualify

you

’ll

get

vouchers

worth

each

to

spend

on

cow

’s

milk

fresh

frozen

or

tinned

fruit

and

vegetables

infant

formula

milk

fresh

dried

and

tinned

pulses

You

get

voucher

a

week

if

you

’re

pregnant

you

have

a

child

aged

between

and

You

get

vouchers

a

week

if

you

have

a

child

under

You

can

also

get

free

vitamin

supplements

Eligibility

You

can

get

Healthy

Start

vouchers

if

you

live

in

England

Wales

or

Northern

Ireland

If

you

live

in

Scotland

apply

for

Best

Start

Foods

instead

You

will

qualify

for

the

Healthy

Start

scheme

if

either

you

’re

at

least

weeks

pregnant

you

have

at

least

child

under

years

old

In

addition

you

must

be

receiving

any

of

the

following

Child

Tax

Credit

but

only

if

your

family

’s

annual

income

is

or

less

income

related

Employment

and

Support

Allowance

Income

Support

income

based

Jobseeker

’s

Allowance

Pension

Credit

Universal

Credit

but

only

if

your

family

earns

or

less

per

month

from

employment

Working

Tax

Credit

but

only

if

your

family

is

receiving

the

week

run

on

payment

You

’ll

also

be

eligible

for

the

Healthy

Start

scheme

if

you

’re

pregnant

and

under

even

if

you

do

not

receive

any

benefits

Working

Tax

Credit

run

on

is

the

payment

you

receive

for

a

further

weeks

immediately

after

you

stop

qualifying

for

Working

Tax

Credit

How

to

claim

Apply

for

Healthy

Start

vouchers

You

can

also

get

an

application

form

from

your

midwife

or

health

visitor

or

by

phoning

the

Healthy

Start

helpline